{"id":3543368,"url":"https://alion.io/job/appworkco-client-support-specialist-3","title":"Client Support Specialist","company":{"id":445261,"name":"Appworkco","domain":"appworkco.com","url":"https://alion.io/company/appworkco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:42:49Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T04:37:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Love the tech side of property management? Bring it to AppWork!\nYou're the person everyone comes to when the software isn't working. You know your PMS inside and out, understand how work orders move through a property, and are usually the first to figure out why something isn't working. You might even be the person training everyone else on the latest tools.\nIf that sounds like you, we'd love to meet you!\nAbout AppWork\nAppWork is a PropTech company making maintenance easier for apartment communities. Our platform brings property managers, maintenance teams, and residents together in one place, helping communities run more smoothly and teams get more done.\nWe're growing quickly, and our Client Success team is growing with us!\nAbout the Role\nAs a Client Support Specialist, you'll work closely with our Client Success Managers to make sure our clients are getting the most out of AppWork. While our CSMs own the client relationships, you'll be the go-to person helping accounts run smoothly day to day.\nFrom answering questions and troubleshooting issues to setting up new communities and training site teams, you'll play an important role in making sure our clients have a great experience.\nYou already understand how things work at the property level. Now you'll get to put that experience to work helping hundreds of communities.\nWhat You'll Do\nBe the go-to person when clients need help\nRespond to support tickets, live chats, and calls from site teams, typically within 2 hours.\nTroubleshoot issues, document what's happening, and escalate bugs to our engineering team when needed.\nFollow up on open issues and see them through to resolution.\nLook for recurring questions or issues and share feedback so we can continue improving the platform.\nHelp new communities get up and running\nSet up new communities, including user permissions, vendors, inspection templates, and make ready boards.\nHelp connect AppWork with clients' property management software.\nReview new accounts before launch to make sure everything is set up correctly from day one.\nHelp keep our clients successful\nCheck in on accounts regularly to see how things are going and where teams might need additional support.\nReview and share weekly Insight Reports with client stakeholders.\nJoin client meetings to answer questions, offer guidance, and share best practices.\nHelp cover CSM inboxes and communication channels when teammates are out.\nShare what you know\nLead training sessions and follow-up check-ins to help teams get comfortable with AppWork and continue using the platform.\nCreate helpful how-to guides for clients and contribute to our internal knowledge base.\nWe'll get you up to speed on our tools (HubSpot, ClickUp, Engrain, and AI tools that help us work smarter). You bring the property management experience, curiosity, and willingness to learn.\nWhat We're Looking For\n1+ years of experience as a leasing agent, leasing consultant, or leasing manager in multifamily.\nHands-on experience with property management software (PMS) and an understanding of how to use it day to day.\nA good understanding of how an apartment community operates, including work orders, make readies, vendors, and resident requests.\nYou're the person your team turns to when there's a tech issue, and you genuinely enjoy learning new software.\nStrong communication skills, both written and verbal, and the ability to stay friendly and helpful even when someone is frustrated.\nOrganized, detail-oriented, and comfortable managing multiple priorities while making sure nothing falls through the cracks.\nComfortable working in a fast-paced, growing company where things can change quickly.\nNice to Have\nExperience training coworkers or helping roll out new software at your property or across a portfolio.\nPrevious experience in tech support, client success, or a SaaS company.\nBilingual in English and Spanish.\nWhy You'll Love It\nA steady salary without leasing quotas or commission swings.\nA Monday-Friday schedule. No more weekend shifts on the leasing floor!\nAn opportunity to break into tech and build a career in Client Success.\nA team that genuinely values your property management experience and the perspective you bring.\nWhat Success Looks Like\nSite teams know they can count on you and get helpful answers quickly.\nNew communities are set up correctly and launch smoothly.\nIssues are resolved quickly or get to the right people without getting lost along the way.\nYour CSM teammates see you as a reliable partner they can count on.\nClients feel supported, confident using AppWork, and are getting real value from the platform.","description_format":"text","description_chars":4607,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-30T20:01:20Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":4,"expected_fill_days":68,"reasons":["conf:1","urgency","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/appworkco-client-support-specialist-3","json_url":"https://alion.io/job/appworkco-client-support-specialist-3.json","meta":{"generated_at":"2026-11-04T08:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445261},"rest":"https://alion.io/mcp/rest/get_company?id=445261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappworkco-client-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappworkco-client-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappworkco-client-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appworkco-client-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappworkco-client-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543368}},{"tool":"search_jobs","arguments":{"company":"appworkco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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