{"id":1079516,"url":"https://alion.io/job/appxite-application-support-specialist-2","title":"Application Support Specialist","company":{"id":3126,"name":"AppXite","domain":"appxite.com","url":"https://alion.io/company/appxite","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EMEA time zones","utc_offset_min":0,"utc_offset_max":3},"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":["LV"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":46000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-20T11:20:10Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-17T22:56:55Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"AppXite is a product software development company, based in Riga, Latvia. Our platform is an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, managed service providers, and vendors to automate sales and manage the partner channel. It has been recognized in the Canalys and Forester Tech Stack Reports as a featured platform in the B2B Ecosystem marketplace and integrations category.\nWe have years of experience in the SaaS and software markets and long-term working relationships with the largest vendors in the world (e.g. Microsoft, IBM, AWS, Google, Adobe, Cisco etc.). Our platform enables the software and cloud service businesses of household names like Atea and Lenovo.\n We are seeking a dedicated Support Specialist to work with our largest global customers. You will receive initial training on our platform, but you should already have the qualifications required for the role.\nAs an Application Support Specialist, you will provide technical support to AppXite customers, investigate and resolve platform-related issues, support integrations and customer environments, and work closely with internal teams to ensure high service quality and smooth customer operations across the platform.\nWe offer a fully remote position with long-term cooperation, and working hours aligned with the EMEA time zone.\nYour Mission:\nProvide technical support and troubleshooting.\nPerform operational support tasks in the Application Support team, working with Microsoft Cloud technologies.\nScope a customer issue by collecting the relevant facts and investigating the problem, doing your own research and involving other teams as needed.\nConsult and collaborate with peers or colleagues around the world, and with management and engineering, to resolve service issues.\nAct internally as a customer/reseller advocate.\nEmpower customers/resellers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support.\nAdvise customers on how to gain additional value from their Microsoft products.\nDocument technical work and research to help colleagues improve the product and the support experience.\nMaintain a proactive approach to customer satisfaction, identifying concerns and managing customer expectations.\nTake ownership of tasks, proactively follow up on them, and ensure fast resolution.\n Your Qualification, Skills & Experience:\nPrevious support experience in IT.\nCertified within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).\nStrong MS SQL skills: ability to connect to databases and execute and create SQL queries.\nHands-on experience working with APIs.\nFluent English (verbal and written).\nExperience with Microsoft Cloud technologies (Azure).\nExperience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.\nExperience troubleshooting SaaS applications is a plus.\nExperience with licensing and invoicing is a plus.\nExperience with MS Partner Center or similar administrator portals is a plus.\nAbility to identify, update, and create Help Center articles to assist team members and external users in navigating and using a product.\nAbility to work well as part of a team.\nAbility to make quick decisions, align priorities, and execute tasks.\nAbility to stay calm under pressure.\nAbility to communicate clearly and precisely.\n Why join AppXite:\nRemote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office.\nWork With Global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.\nSkilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.\nProfessional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.\nTime to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.\nReferral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Latvia","iso":"LV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","B2B Commerce","Subscription Commerce"],"lifecycle":[{"event":"open","at":"2026-09-20T15:13:18Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.477,"p_room":0.44,"age_days":88,"expected_fill_days":69,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/appxite-application-support-specialist-2","json_url":"https://alion.io/job/appxite-application-support-specialist-2.json","meta":{"generated_at":"2026-10-17T23:45:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3126},"rest":"https://alion.io/mcp/rest/get_company?id=3126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappxite-application-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappxite-application-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappxite-application-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appxite-application-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappxite-application-support-specialist-2"}]}