{"id":3689041,"url":"https://alion.io/job/appzen-professional-services-operations-specialist","title":"Professional Services Operations Specialist","company":{"id":4978,"name":"AppZen","domain":"appzen.com","url":"https://alion.io/company/appzen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0.333,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-03T11:25:10Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T06:51:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Us:\nAppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.\nAbout the Role:\nYou will run the operations behind our Professional Services portfolio: utilization and margin reporting, resource planning, project financials, SOW review and governance. You will bring data and structure to delivery leaders, Finance and Sales.\nResponsibilities:\nReporting: Publish weekly reports on project status, utilization, realization, margin, backlog and forecast accuracy.\nResourcing: Run capacity planning and weekly staffing, and forecast hiring and contractor needs.\nProject financials: Track budgets and burn, provide revenue recognition and billing inputs, and manage change orders with Finance.\nTimesheets: Drive 95%+ on-time timesheet compliance.\nSOW review: Review SOWs against financial and compliance policies, and manage exceptions through to signature.\n Governance: Run portfolio reviews with clear RAG status, risk logs and escalations; track customer health and NPS (Catalyst, Retently).\nData and tools: Extract and reconcile fees, overages and renewals from SFDC; own PSA/PMO tool data quality.\n Improvement: Automate manual steps and lead process improvement initiatives.\nQualifications:\n5-8 years in PS operations, PMO or services finance, with 3+ years at a SaaS product company.\nStrong grasp of PS metrics: utilization, realization, margin, backlog and forecasting.\nWorking knowledge of services revenue recognition (fixed-fee, T&M, milestones).\nExperience with capacity planning and SOW or contract review.\nAdvanced Excel and PowerPoint; experience with SFDC and a PSA/PMO tool (GoodDay, Asana or similar).\nClear communicator who can influence without direct authority.","description_format":"text","description_chars":2418,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Financial AI","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-11-03T15:57:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":79,"reasons":["conf:4","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/appzen-professional-services-operations-specialist","json_url":"https://alion.io/job/appzen-professional-services-operations-specialist.json","meta":{"generated_at":"2026-11-05T07:49:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4978},"rest":"https://alion.io/mcp/rest/get_company?id=4978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappzen-professional-services-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappzen-professional-services-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappzen-professional-services-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appzen-professional-services-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappzen-professional-services-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3689041}},{"tool":"search_jobs","arguments":{"company":"appzen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3689041},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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