{"id":1004181,"url":"https://alion.io/job/aprio-manager-it-end-user-services","title":"Manager, IT End User Services","company":{"id":4900,"name":"Aprio","domain":"aprio.com","url":"https://alion.io/company/aprio","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":52,"ghost_share":0.019,"stale_share":0.769,"repost_share":0.038,"time_to_fill_p50_days":52,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2934},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T13:43:40Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T00:28:33Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager, IT End User Services to join their dynamic team.\nAs the IT End User Services Manager, you will lead a small team of endpoint engineers while remaining hands-on in the same day-to-day work: deploying, securing, and supporting the laptops, desktops, mobile devices, tablets, and peripherals used across the organization. You set and maintain the endpoint standards the team builds to, and you own the recommendations for IT peripherals and end-user hardware. This is a working manager role that pairs direct technical execution with coaching, prioritization, and performance management for a small team.\nResponsibilities:\nTeam Leadership: Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development.\nHands-On Engineering: Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration.\nEndpoint Standards: Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current.\nIT Peripheral Recommendations: Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate.\nSecurity and Compliance: Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards.\nUpdates and Patching: Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance.\nTechnical Support and Escalation: Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team.\nDocumentation: Maintain comprehensive documentation for endpoint configurations, standards, runbooks, and procedures.\nCollaboration and Training: Work closely with IT infrastructure, security, and service desk teams to align endpoint management with broader IT strategy, and educate employees on endpoint security and usage best practices.\nQualifications:\nYears of Experience: Typically 4-6 years of hands-on endpoint management experience, including 1-3 years as a team lead, senior engineer, or working manager.\nEducation: Bachelor's degree in information technology, computer science, or equivalent practical experience.\nCertifications: Relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, Intune, Jamf, or similar.\n Technical Depth: Current, hands-on proficiency with endpoint management platforms (e.g., Intune, Configuration Manager, Jamf), operating systems (Windows, macOS, Linux), scripting (e.g., PowerShell), imaging and packaging, and endpoint security tooling (EDR, MDM, patch management).\nLeadership: Experience leading a small technical team as a working manager or team lead, balancing coaching and oversight with personal technical delivery.\nSecurity Knowledge: Strong understanding of cybersecurity principles, endpoint hardening, and best practices.\nHardware and Peripheral Knowledge: Familiarity with end-user hardware and IT peripherals, including compatibility, standardization, and the ability to evaluate options and make practical recommendations.\nProject Delivery: Ability to plan and execute deployments, OS migrations, and hardware refresh projects on schedule while managing competing priorities.\nCommunication: Excellent communication skills, with the ability to explain technical issues and recommendations clearly to team members, stakeholders, and end users.\nProblem-Solving: Strong analytical and troubleshooting skills, with keen attention to detail in managing and securing endpoint devices.\nIndustry Knowledge: Familiarity with industry-specific requirements and standards for endpoint management.Work Environment\n\nWork Environment\nOffice Setting: Remote.\nTravel: 10%.\nCollaboration: Works side by side with the endpoint team and closely with IT teams, security professionals, the service desk, and end users at all levels.\n Flexibility: May need to work outside of regular business hours for patching, deployments, troubleshooting, and emergency response, with occasional onsite work for hardware projects.\nConclusion\nThe Endpoint Engineering Manager is a working manager role, responsible for the security, functionality, and compliance of the organization's endpoint devices while leading and developing the engineers who support them. The position requires current hands-on technical skill, ownership of endpoint standards and peripheral recommendations, and the judgment to prioritize work across a small team. As reliance on connected devices grows, this role is central to safeguarding the organization's IT infrastructure and supporting its operational goals.","description_format":"text","description_chars":5149,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Audit & Assurance Firms","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-17T14:32:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.582,"p_room":0.6,"age_days":46,"expected_fill_days":52,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/aprio-manager-it-end-user-services","json_url":"https://alion.io/job/aprio-manager-it-end-user-services.json","meta":{"generated_at":"2026-11-04T04:54:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4900},"rest":"https://alion.io/mcp/rest/get_company?id=4900"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faprio-manager-it-end-user-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faprio-manager-it-end-user-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faprio-manager-it-end-user-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aprio-manager-it-end-user-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faprio-manager-it-end-user-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1004181}},{"tool":"search_jobs","arguments":{"company":"aprio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1004181},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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