{"id":1615480,"url":"https://alion.io/job/aps-it-solutions-engineeranalyst-iii-palo-verde","title":"IT Solutions Engineer/Analyst I/II | Palo Verde","company":{"id":1802532,"name":"Arizona Public Service","domain":"aps.com","url":"https://alion.io/company/aps-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tonopah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T21:17:29Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.\nSince our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.\nOur present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.\nSummary\nResponsible for the support, administration, maintenance, and continuous improvement of business-critical vendor and enterprise applications. Partners with business stakeholders, software vendors, and IT teams to ensure applications remain secure, reliable, and aligned with business objectives. Supports application lifecycle activities including incident management, problem resolution, system configuration, testing, upgrades, implementations, user support, and operational improvements. Troubleshoots application and system issues, coordinates with vendors to resolve technical problems, and contributes to the delivery of technology solutions that improve business processes and operational performance.\nMinimum Requirements\nIT Solutions Engineer/Analyst I\nBachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, Engineering, or related field\n PLUS one (1) year of relevant experience; or an equivalent combination of education and directly related experience.\nRequires basic technical knowledge within an application, technology, or business support area.\nDemonstrated analytical, troubleshooting, and problem-solving skills.\nAbility to communicate technical concepts effectively to technical and non-technical audiences.\nAbility to manage multiple assignments and priorities in a team environment.\nIT Solutions Engineer/Analyst II\nBachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, Engineering, or related field\n PLUS four (4) years of relevant experience; or an equivalent combination of education and directly related experience.\nRequires working knowledge and experience supporting enterprise or vendor-supported applications.\nDemonstrated ability to independently resolve complex technical and operational issues.\nExperience coordinating with vendors, business stakeholders, and technical teams.\nAbility to lead assigned initiatives and provide guidance on application support activities.\nPreferred Special Skills, Knowledge or Qualifications\nExperience supporting Commercial Off-The-Shelf (COTS), SaaS, or vendor-hosted applications.\nKnowledge of IT Service Management (ITSM) processes, including Incident, Problem, Change, Request, and Release Management.\nExperience working directly with software vendors to investigate and resolve issues.\nExperience with software development, scripting, or coding using languages such as C#, .NET, Java, Python, PowerShell, JavaScript, SQL, or similar technologies.\nExperience developing, troubleshooting, and supporting application interfaces, integrations, APIs, web services, ETL processes, or data exchange solutions.\nExperience supporting application testing, upgrades, implementations, and system integrations.\nKnowledge of user access management, application administration, and system configuration practices.\nAbility to create and maintain technical documentation, procedures, and knowledge articles.\nStrong customer service, organizational, communication, and relationship management skills.\nNuclear Requirements\nAny PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.\nAny PVNGS employee may be called upon to support a refueling or short-notice outage.\nThis includes line roles and responsibilities as necessary to execute outage activities.\nThese are conditions of employment at PVNGS.\nMajor Accountabilities\n1. Supports the administration, maintenance, configuration, and continuous improvement of assigned business and operational applications.\n2. Troubleshoots, analyzes, and resolves application incidents, service requests, and production issues in accordance with established service levels.\n3. Provides Level 1 and Level 2 support for vendor-supported and enterprise applications.\n4. Coordinates with software vendors, business stakeholders, and IT teams to investigate and resolve technical and functional issues.\n5. Supports application upgrades, patches, implementations, system integrations, and enhancement initiatives.\n6. Performs testing activities for new functionality, upgrades, defect corrections, and system changes.\n7. Creates and maintains technical documentation, support procedures, knowledge articles, and application support materials.\n8. Supports application administration activities including user access management, configuration updates, and routine maintenance tasks.\n9. Participates in continuous improvement initiatives that enhance system reliability, performance, security, and user experience.\n10. Follows established cybersecurity, compliance, operational, and change management processes.\nKey Level Differentiators\nIT Solutions Engineer/Analyst I\nWorks to achieve operational targets within assigned application support areas.\nSupports applications and business processes of limited to moderate complexity.\nWorks under general supervision while developing technical and business knowledge.\nUses established support, troubleshooting, and change management processes.\nConducts research and analysis to resolve standard application support issues.\nSupports application enhancements, testing, implementations, and operational activities.\nDecisions primarily impact individual work assignments and supported application areas.\nIT Solutions Engineer/Analyst II\nWorks independently and exercises judgment in managing application support activities.\nServes as a functional and technical resource for assigned applications and business processes.\nLeads analysis and resolution of more complex incidents, problems, and operational challenges.\nCoordinates activities between vendors, business stakeholders, and technical teams.\nIdentifies opportunities and implements improvements to application reliability, usability, and support processes.\nMay lead small to medium application projects, upgrades, implementations, or enhancement efforts.\nExperience designing, developing, maintaining, and troubleshooting application interfaces, APIs, web services, data integrations, scripts, reports, and custom application enhancements\nExport Compliance / EEO Statement\nThis position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.\nPinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.\nFor more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).\nArizona Public Service is a smoke free workplace.\nHybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).\nIn order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.\nEmployees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). \nWorking from a home office requires adequate technology and an appropriate ergonomic set up. \nRole types are subject to change based on business need.","description_format":"text","description_chars":9931,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New Mexico","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Marketplaces","Energy Efficiency"],"lifecycle":[{"event":"open","at":"2026-10-01T20:30:36Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.706,"p_room":0.45,"age_days":28,"expected_fill_days":16,"reasons":["conf:25","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/aps-it-solutions-engineeranalyst-iii-palo-verde","json_url":"https://alion.io/job/aps-it-solutions-engineeranalyst-iii-palo-verde.json","meta":{"generated_at":"2026-10-23T23:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802532},"rest":"https://alion.io/mcp/rest/get_company?id=1802532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faps-it-solutions-engineeranalyst-iii-palo-verde"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faps-it-solutions-engineeranalyst-iii-palo-verde"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faps-it-solutions-engineeranalyst-iii-palo-verde"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aps-it-solutions-engineeranalyst-iii-palo-verde\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faps-it-solutions-engineeranalyst-iii-palo-verde"}]}