{"id":2667598,"url":"https://alion.io/job/aptaero-support-specialist","title":"Support Specialist","company":{"id":4417933,"name":"Aptaero","domain":"aptaero.com","url":"https://alion.io/company/aptaero","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-24T13:32:35Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-16T09:03:56Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Join Our Team as a Support Specialist\nAbout Us\nAt Aptaero, we specialize in SaaS solutions that empower our clients in the airline and airport operations industry. Our goal is to deliver cutting-edge tools and support that streamline operations and improve efficiency across the board. Join a collaborative team that values innovation, customer success, and operational excellence.\nPosition Overview\nWe are seeking an experienced Support Specialist to support & implementation team. An ideal candidate should be able to work in a team environment and be self-motivated and self-managed.\n Location: Schaumburg, IL (on-site)\nKey Responsibilities\nProvide End-User Technical & Application Support of our Airline Choice Platform.\nInteract with customers to understand, troubleshoot, and resolve concerns.\nClearly explain the problem-solving process with customers.\nSupport with implementation / deployment of projects.\nAssist with configuration & deployment on a range of airline industry devices & peripherals including ticket printers, passport readers, PCs, etc..\nUse ticketing system for incident management and customer coordination.\nOccasional onsite support & implementations (willing/able to travelinternationally).\n\nAssisting with shipping, receiving and inventory tracking of hardware.\nIdentify and suggest support process or procedure improvements.\nPerform platform QA including testing & reporting issues/bugs to development team.\nAssist team in creating and maintaining knowledge base articles & guides.\nRequired Qualifications\n3+ years of software and application support.\nExcellent problem-solving and critical thinking skills.\nProven ability to quickly learn new systems and industries in a fast paced, collaborative environment.\nExcellent written and oral communication skills.\nKnack for building and maintaining supportive relationships with clients and 3rd party partners and vendors.\nAbility to exercise independent judgment and effective time-management.\nMust be able to pass a Department of Homeland Security backgroundcheck.\n\nPreferred Qualifications\nAviation or Travel Industry Experience.\nAirport/Airline Communication and CUTE Systems.\nProject coordination or project management a strong plus.\nBackground in working in a critical production support 24x7 environment.\nExperience in supporting platforms in a SaaS environment.\n2nd language proficiency in Spanish.\nBenefits\nCompetitive compensation package: Base Salary $50,000 - $65,000, plus bonuses and 401K option\n Generous PTO\nComprehensive benefits (health, dental, vision, etc.)\nTeam culture and events\n\nInterview Process\nScreening Call with HR\nMeet with Support Manager\nMeet the Team\nOffer","description_format":"text","description_chars":2665,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T03:14:14Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/aptaero-support-specialist","json_url":"https://alion.io/job/aptaero-support-specialist.json","meta":{"generated_at":"2026-10-16T10:25:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417933},"rest":"https://alion.io/mcp/rest/get_company?id=4417933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faptaero-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faptaero-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faptaero-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aptaero-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faptaero-support-specialist"}]}