{"id":2019275,"url":"https://alion.io/job/aptenia-consultant-servicenow-process-architect","title":"Consultant servicenow process architect","company":{"id":3908484,"name":"Aptenia","domain":"aptenia.fr","url":"https://alion.io/company/aptenia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400,"max":550,"currency":"EUR","period":"day","gross":null,"usd_annual":154750},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-15T09:58:21Z","employer_posted_date":null,"last_verified_at":"2026-09-15T09:58:21Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":43},"description":"Pilotage des processus IT & gouvernanceDocumenter, formaliser et maintenir à jour les activités, procédures et supports des processus IT, et en assurer la communication auprès des parties prenantes.\n\nSuivre et évaluer la performance des processus à travers des indicateurs clés, identifier les points critiques et proposer des actions d’amélioration.\n\nAnimer les revues régulières avec les responsables et propriétaires de processus et contribuer aux instances de gouvernance.\n\nCoordonner les interfaces entre processus et résoudre les problématiques transverses impliquant plusieurs équipes ou services.\n\nContribuer à la planification PI (Program Increment) de MyITS / ServiceNow.\n\nConcevoir et actualiser les supports de formation et de communication liés aux processus.\n\nAssurer le reporting de l’efficacité et de la performance des processus auprès de la direction.\n\nPiloter le suivi des plans d’action et des initiatives d’amélioration continue.\n\nAudit IT, conformité & suivi des plans d’actionCoordonner le suivi des audits et des plans d’action associés pour le périmètre IT / Services Distribués (DS).\n\nPiloter le calendrier d’audit en assurant la visibilité sur les étapes clés, échéances, parties prenantes et livrables attendus.\n\nCoordonner les échanges avec les parties prenantes internes et externes, notamment les auditeurs externes.\n\nMaintenir une vision consolidée des constats d’audit, recommandations, observations de contrôle interne et actions correctives.\n\nAssurer un suivi rigoureux des responsables d’actions, échéances, dépendances, éléments de preuve et critères de clôture.\n\nEffectuer les relances et challenger proactivement les responsables sur l’avancement, la qualité des plans d’action et la robustesse des éléments justificatifs.\n\nIdentifier les retards, risques, blocages et plans correctifs insuffisants, et assurer leur escalade auprès des instances appropriées.\n\nÉlaborer des reportings de pilotage structurés pour le management et la direction.\n\nVeiller à la mise en œuvre effective, à la documentation et à la clôture pérenne des actions correctives.\n\nProfil recherché\n- ANGLAIS COURANT OBLIGATOIRE\n- Expertise Service Now\n- Expérience de 7 ans minimum\n- Suivi audit & Process Architect\n- Connaissances ITIL et / ou Certification","description_format":"text","description_chars":2267,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":0.6,"p_active":0.75,"p_room":0.55,"age_days":42,"expected_fill_days":30,"reasons":["seen:42","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":154750,"is_top_pay":true},"html_url":"https://alion.io/job/aptenia-consultant-servicenow-process-architect","json_url":"https://alion.io/job/aptenia-consultant-servicenow-process-architect.json","meta":{"generated_at":"2026-10-28T16:19:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908484},"rest":"https://alion.io/mcp/rest/get_company?id=3908484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faptenia-consultant-servicenow-process-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faptenia-consultant-servicenow-process-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faptenia-consultant-servicenow-process-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aptenia-consultant-servicenow-process-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faptenia-consultant-servicenow-process-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2019275}},{"tool":"search_jobs","arguments":{"company":"aptenia.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2019275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}