{"id":4013742,"url":"https://alion.io/job/aptitude-software-project-support-consultant-london","title":"Project Support Consultant - London","company":{"id":184152,"name":"Aptitude Software","domain":"aptitudesoftware.com","url":"https://alion.io/company/aptitude-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-10T11:13:36Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:48:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Project Support Consultant will assist in driving the Project Support Office (PSO) to deliver on activities and provide global support to implementation projects. You will act as a trusted and reliable source of information for the global Professional Services team and the wider business.\nAs part of your overall role, there will be an expectation that you identify risk and think commercially as part of your decision-making process.\nYou will be required to liaise with internal departments and clients to reach outcomes and deliverables.\nYou will:\nMaintain the global resource plan, recording accurate information based on resource allocation and interpreting data to inform and support decisions.\n\nProvide financial forecasts, ensuring the monthly billing process is completed as well as working with Finance to manage reporting on revenue and financial analysis to support decision making.\n\nSupport the regional process managers with implementation of and adherence to the Aptitude Solution Delivery Framework.\n\nAssist in monitoring, tracking, and reporting on the commercial cover process across the portfolio, assisting with the creation of contracts as required.\n\nAssist with creation of portfolio reporting for senior management.\n\nManage the Project Support Office backlog, assigning & completing appropriate tasks.\n\nProvide support to the Regional Delivery Leads as required.\n\nProvide timely support to the Delivery teams on deployment considerations including visa applications, travel, country advice and engagement letters.\n\nAssist with maintaining a secure and accurate Delivery team document library of estimates, proposal, and SOW’s.\n\nAssist with induction program development and execution for new starters, including organising welcome meetings and product training.\n\nAssist delivery teams with the set-up, access, and accurate use of the required applications (e.g., NetSuite, SmartSheet).\n\nAssist with tracking third party contractors, extending as required to ensure there is always enough contractual and commercial cover in place.\n\nResponsible for entering and managing information in various systems (e.g. SmartSheet, Confluence).\n\nProvide confirmed consultant overtime calculations monthly.\n\nYou will be expected to proactively continue your own personal development and be mindful of the evolving company culture and contribute towards internal communications.\nAlthough not an exhaustive list, the Project Support Consultant must have the necessary skills, knowledge, communication/people skills, and commercial skills to fulfil the following accountabilities and responsibilities.\nWhat we offer:\nWe’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.\nWe’ll also offer you a competitive salary and bonus, as well as the following benefits:\nShareSave scheme - ability to purchase company shares on preferential terms\n\nPrivate healthcare\n\nIncome protection and group life insurance\n\nPension Scheme\n\nCompany Funded Health Cashplan\n\nEmployee Assistance Programme\n\nAccess to Private Dental Benefits\n\nFlexible / hybrid working options\n\nEnhanced Family Friendly Leave for adoption, maternity and paternity\n\nBike 2 Work Scheme\n\nEmployee Referral Bonus\n\nWhere you will be:\nThis role is based from our London office, we support hybrid working\n\nThis role also requires occasional travel in-country and/or overseas\n\nTo us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.\nWe ask employees to come into the office every Wednesday and give you the flexibility to choose your other day\nRequirements\nResponsibilities:\nExcellent written and verbal communication skills - clear and concise.\n\nGood organizational, multitasking and time management skills.\n\nSelf-motivated and driven, consistently completing tasks to a high standard.\n\nCan confidently administer the appropriate administrative functions within required applications.\n\nAt a basic level, able to interpret client and contractual requirements to setup resource planning and consultant time recording systems.\n\nAbility to produce accurate reports & analyze information using various systems.\n\nBe able to provide data in a consumable and tangible format, within requested timeframes.\n\nAble to analyze information, identify errors or logical improvements and present feedback to wider team.\n\nGood commercial awareness.\n\nWorks with the strictest confidentially as needed when handling commercially sensitive information both internally and externally.\n\nAbility to independently communicate with clients regarding any project support matters.\n\nGood knowledge and understanding of the Aptitude Solution Delivery Framework, able to adhere to & offer guidance to peers.\n\nActively identifies way to improve processes within the Services Organization, where possible ensuring repeatability.\n\nExperience & Skills\nA minimum of 1 year’s experience in a similar administrative or coordination role.\n\nPrevious experience using Smartsheet would be advantageous.\n\nStrong Microsoft Office skills, particularly Excel.\n\nExcellent attention to detail and strong organisational skills.\n\nExperience providing a first-class administrative service to a team or wider business function.\n\nA proactive approach with the ability to manage multiple priorities and maintain accuracy.\n\nAvailability\nThe successful candidate must be able to start at the beginning of December so they can work on a handover of knowledge and information with the current job holder.","description_format":"text","description_chars":5680,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-11-10T11:36:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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