{"id":2786187,"url":"https://alion.io/job/aptiv-customer-service-representative","title":"Customer Service Representative","company":{"id":5724,"name":"Aptiv","domain":"aptiv.com","url":"https://alion.io/company/aptiv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warwick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-04-08T00:00:00Z","employer_posted_date":"2026-04-08","last_verified_at":"2026-10-18T00:38:50Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":193},"description":"POSITION SUMMARY\nThe incumbent in this position is responsible for processing and tracking customer orders, and responding to customer inquiries. Receive orders via phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates and delays; and handling complaints.\nESSENTIAL FUNCTIONS\nSupport customers through on-going communication; research and resolve issues regarding customer orders and product availability. Direct inquiries to the appropriate department for assistance as needed. \nProcess and enter customer orders/changes/returns according to established department policies and procedures. \nMake changes to existing orders (e.g., due dates, part numbers, quantities, new line items). \nReceive and review customer inventory forecasts; verify and match orders in the system.\nPartner with and support inside/outside sales team to meet and exceed customers’ service expectations.\nCreate new customer accounts in SAP System; add new part numbers; and make changes in the system to the description, prices, or customer part numbers. Create customer folders and forward order confirmations to the production planning department.\nReview and/or make changes to existing customer accounts; revise contact information and maintain SAP data.\nProvide timely and accurate information to customers regarding order status, product lead times, pricing, shipping information, and anticipated delays.\nMonitor and report on time customer deliveries.\nHandle special project requests (e.g., track lead free parts, pull customer sales reports) as assigned.\nHandle sample requests from customers and project managers. Work with inventory control and production to get samples made and sent out to customers.\nEnsure and provide quality service to both internal and external customers.\nWork with production planning to ensure customer deliveries are met and expedited orders are handled properly.\nProvide backup support to other Customer Service group members in the performance of job duties as required.\nAttend regular department meetings and provide expertise as a member of the customer service team.\nAdhere to EMS and IATF 16949 Policies and Procedures.\nPerform all other related duties as assigned by the supervisor.\nKNOWLEDGE, SKILLS AND ABILITIES\nAbility to proficiently use various company-related and external systems and databases.\nAbility to proficiently use computer programs such as Microsoft Office applications.\nAbility to work effectively with internal/external personnel, and customers.\nAbility to proficiently operate office technology and equipment (e.g., computer systems).\nAbility to communicate effectively verbally and in writing.\nAbility to carry out duties and handle difficult situations in a tactful, sensitive and professional manner.\nAbility to multi-task and prioritize work to meet time sensitive deadlines.\nAbility to work in a fast paced environment and manage several projects simultaneously.\nQUALIFICATIONS\nHigh School Diploma or GED equivalent.\nMinimum of two (2) to three (3) years of progressively responsible customer service experience preferably in a manufacturing environment.\nAbility to identify and meet customers’ needs and requirements.\nMust be detail-oriented and have excellent problem-solving skills. \nExcellent oral and written communication skills.\nMust be able to read, write, and speak English proficiently.\nMust have good basic math skills.\nExceptional phone and customer service skills.\nMust have excellent interpersonal skills.\nMust be proficient with computers and demonstrated skills in office applications such as MS Word, Excel, and Outlook.\nExperience working with SAP system a plus.\nBilingual Spanish is a plus.\nPHYSICAL DEMANDS\nThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee must be able to work in a variety of physical positions, including sitting, bending, reaching, walking, and stretching. The employee is regularly required to talk and/or hear.\nThe employee is frequently required to use hands, handle or feel. The employee must be able to perform physical activities such as, but not limited to, lifting and/or moving light objects up to ten (10) pounds. Specific vision abilities include close vision. Employee may be exposed to hazardous materials and chemicals.\nWORK ENVIRONMENT\nThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.\nAlthough the incumbent primarily works in an office environment, while performing the duties of this job the employee may be exposed to an industrial manufacturing environment. The employee may work near moving mechanical machinery and/or vehicles, and the noise level in the work environment may range from moderate to loud.\nThe duties listed above are intended only as illustrations of the various types of work that may be performed and is not a comprehensive listing of all functions and tasks performed by positions in this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.\nPrivacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates\nAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.","description_format":"text","description_chars":6100,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Passive Components & Connectors","Automotive Components","Automotive Software","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-17T15:15:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 51","filings_12m":3,"filings_prev_12m":82,"green_card_filings_12m":51,"median_offered_wage_usd":109444,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.109,"p_room":0.28,"age_days":193,"expected_fill_days":17,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-10-18T01:09:10Z"},"pay":null,"html_url":"https://alion.io/job/aptiv-customer-service-representative","json_url":"https://alion.io/job/aptiv-customer-service-representative.json","meta":{"generated_at":"2026-10-18T01:09:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1890,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5724},"rest":"https://alion.io/mcp/rest/get_company?id=5724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faptiv-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faptiv-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faptiv-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aptiv-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faptiv-customer-service-representative"}]}