{"id":3028735,"url":"https://alion.io/job/aptiv-it-support-analyst-ii-desktop-systems","title":"IT Support Analyst II - Desktop Systems","company":{"id":5724,"name":"Aptiv","domain":"aptiv.com","url":"https://alion.io/company/aptiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":252,"ghost_share":0,"stale_share":0.996,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"CentOS Stream","optional":true},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-22T04:54:32Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"ABOUT WIND RIVER\nWind River is a global leader in delivering software for mission-critical intelligent systems.For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.\nWind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’veachieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.\nThe company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where thelived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.\nYOUR ROLE\nAs an Analyst II - Desktop Systems, you will provide comprehensive desktop support to users across the Walnut Creek campus, remote offices, and small office/home office environments throughout North America. You will serve as a key point of contact for end users, partnering with IT support teams to troubleshoot and resolve desktop, server, and network-related issues.\nHOW YOU WILL CONTRIBUTE\nDeliver end-user support for desktop-related issues, ensuring efficient and timely resolution across multiple locations.\n\nCollaborate with IT personnel to assist in diagnosing and resolving server and network failures impacting user productivity.\n\nParticipate in global IT projects, working with colleagues from other Wind River locations to support cross-functional initiatives.\n\nWork closely with the North American Desktop Systems team and Remote Systems Administrators to maintain consistent support standards.\n\nProvide occasional off-hours and evening support as required to ensure continuity of service.\n\nMaintain a strong on-site presence at the Walnut Creek campus to support local users and infrastructure.\n\nIn your daily job you will:\nInstall, configure, and troubleshoot desktop systems and workstations across Windows, Linux, and macOS environments\n\nProvide responsive help desk support, ensuring timelyissue resolution and appropriate escalation\n\nProvide Microsoft Teams conferencing support\n\nCollaborate with global IT teams to diagnose and resolve technical problems efficiently\n\nSupport global IT projects and take ownership of Walnut Creek-based initiatives as needed\n\nDevelop and document procedures, guidelines, and best practices for end users\n\nCommunicate complex technical concepts clearly to technical and non-technical audiences\n\nEvaluate and test new hardware and software solutions for the desktop environment\n\nDeliver user training on standard and specialized applications\n\nMaintain accountability for issue resolution, customer service, and follow-through\n\nBuild and sustain strong relationships with internal stakeholders and customers\n\nKey Performance Indicators\nCustomer satisfaction\n\nServiceNow work report\n\nKey skills and competencies for succeeding in this role are:\n3-5 years of hands-on desktop support experience, with a solid understanding of network support and systems administration\n\nBachelor's degree or equivalent IT certifications\n\nProven ability to support a large user base, including troubleshooting and configuration of workstations and peripheral devices\n\nStrong expertisein Windows and macOS operating systems\n\nWorking knowledge of Microsoft Office 365 and other enterprise desktop productivity tools\n\nExperience supporting Microsoft Teams features such as webinars and breakout rooms is desirable\n\nFamiliarity with IT service management platforms such as ServiceNow is preferred\n\nKnowledge of Linux distributions such as Ubuntu or CentOS is a plus\n\nStrong technical documentation and communication skills\n\nSelf-motivated and able to work independently with guided supervision while maintaining high-performancestandards\n\nBENEFITS\nHybrid work model for workplace flexibility\n\nComprehensive health, dental, and life insurance\n\nShort and long-term disability coverage\n\n401(k) plan for financial security\n\nFlexible time-off policies for work-life balance\n\nEmployee assistance program for mental well-being\n\nLearning benefits, including a LinkedIn Learning subscription and seminars\n\nCompensation\nThis role is compensation range is between $70,00 to $90,000 USD plus annual incentive plan bonus. Compensation is determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays.\nAPPLICANT PRIVACY NOTICE:\nYour privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.\nWind River is an Equal Opportunity Employer with a commitment to diversity.We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientationor any other legally protected status.\nJoin us at Wind River, where we'renot just shaping technology; we'reshaping the future of a safer, more connected world. Your journey to make a meaningful impact begins here.\nPrivacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates\nAptiv is an equal employment opportunity employer. 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