Lead DevOps Engineer

We are looking for a highly talented and hands-on senior/lead DevOps engineer who can own and manage our complete DevOps ecosystem end-to-end. Our core product is a Digital Adoption Platform (DAP) delivered through browser extensions that overlay and guide end users on top of any enterprise application. With a rapidly growing base of 2 million+ active users, our systems must scale reliably, efficiently, and securely.

This role requires someone who can architect, build, optimise, and maintain complex cloud infrastructures; scale real-time data pipelines; and replicate our multi-tenant SaaS setup for on-premise enterprise deployments.

If you are a DevOps expert with strong AWS skills, CI/CD automation experience, and the ability to independently design and deliver full-stack infrastructure, we want to talk to you.

The candidate will have responsibilities across the following functions:

Cloud Infrastructure and Architecture (AWS):

• Architect, implement, and maintain scalable cloud infrastructure using AWS services such as VPC, Route53 CloudFront, S3 EKS, EC2 ELB/ALB, Lambda, RDS, ElastiCache, API Gateway, Kinesis Streams, and ClickHouse.
• Design and maintain a multi-tenant SaaS architecture supporting millions of active users.
• Optimise and scale high-throughput pipelines for user event tracking and analytics processing.

DevOps and Automation:

• Own and enhance our complete CI/CD ecosystem using GitHub Actions.
• Build automated deployment pipelines for browser extensions, microservices, backend services, and UI applications.
• Implement Infrastructure-as-Code using Terraform or CloudFormation, and build Docker images.

Monitoring, Security and Reliability:

• Set up end-to-end observability: metrics, logs, traces, and alerting.
• Ensure security best practices across infrastructure, networking, and deployments.
• Maintain high availability, auto-scaling, disaster recovery, and backup strategies.
• Lead security hardening efforts, including CVE remediation, container security, and dependency governance.

On-Prem Deployments:

• Design and deliver on-premises deployments replicating our cloud SaaS architecture.
• Work closely with enterprise customers to customise on-premise setups as needed.
• Build automated scripts/tools for installation, upgrade, and maintenance.

Collaboration and Leadership:

• Work with Engineering, QA, and Product teams to ensure smooth and reliable releases.
• Mentor junior DevOps engineers and guide the engineering team on cloud and deployment best practices.
• Participate in architecture discussions and influence key technical decisions.

Requirements:

• 5+ years of DevOps experience, with at least 3+ years in a senior or lead role.
• Strong expertise in AWS cloud architecture (mandatory).
• Hands-on experience with VPC, Kubernetes (EKS), EC2 RDS, Elasticache, S3 CloudFront, Route53 API Gateway, Lambda, Kinesis Streams, ClickHouse (or similar columnar DBs), Docker, and Helm Chart.
• Strong CI/CD experience using GitHub Actions.

Infrastructure-as-Code:

• Proficiency with Terraform.
• Programming / Scripting.
• Strong scripting experience in Python, shell, and NodeJS.
• Development experience is a strong advantage.

Scalability and Performance:

• Experience with scaling distributed systems for millions of users.
• Deep understanding of caching, load balancing, and high-throughput event pipelines.

On-Prem Setup Experience:

• Proven experience building SaaS-to-on-premise replicas.
• Ability to automate containerised and non-containerised deployments.

Other Requirements:

• Strong problem-solving and debugging skills.
• Ownership mindset capable of independently driving end-to-end solutions.
• Excellent communication and ability to collaborate with cross-functional teams.

Nice-to-Have Skills:

• Experience with Digital Adoption Platforms (DAPs) or browser-based products.
• Knowledge of Grafana, Prometheus, Datadog or similar monitoring tools.
• Exposure to SOC2 ISO compliance environments.

Education Qualifications:

• Strictly a bachelor's / master's degree in computer science, engineering, or a related field.