Associate Training Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’sour people who make this happen.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Administrator role is key to ensuring smooth running of day-to-day operations, providing high-quality, professional administration and clerical services to the Associate Training team. Under the guidance of the Associate Training Team Leader, the Administrator will contribute to a positive experience for all learners and presenters through the updating of training materials, the scheduling of event bookings and timely delegate management; as well as providing a first-in-class customer service, whilst fostering a culture of continuous improvement and colleague engagement.Each year AQA works with a community of around 39,000 Associates to design, produce, mark and award high-stakes qualifications for more than 1 million young people both in the UK and overseas. The majority of these examiners are qualified teachers and academics; responsible for marking student exam scripts to set mark schemes, enabling us to deliver results including GCSEs and A-Levels. Some use their expertise in curriculum design, assessment writing, and pedagogy to design and develop our specifications, our assessments, our CPD offering, and supporting our customer.

Provide strong administrative support to the Associate Training team in the delivery of engaging live online training events; ensuring the smooth running of operations for both learners and presenters.

Ensure quality control of training templates, shared documentation, digital filing structures, trackers, databases and shared mailboxes.

Facilitate the collation and updating of training materials, in line with AQA’s house style and format; maintaining version control and paying close attention to detail.

Input into proposed schedules, programmes of work, progress reports and review of the cycle of activities within the team.

Liaise with external suppliers to schedule, book and manage all live online training events.

Maintain accurate training records, call logs and email correspondence through the appropriate customer relationship and management information retrieval systems.

Input into the planning and recruitment of the appropriate seasonal resources to guarantee adequate coverage of key administrative tasks and processes.

Assist with the onboarding and induction of new starters, including any training that will enhance their skills, knowledge and experience.

Lead on the management of delegate bookings; overseeing the registration, dissemination of information, attendance tracking and completion.

Act as the primary point of contact for associates engaged in training activities; handling telephone calls and responding to emails, resolving problems and redirecting queries where required.

Contribute to an office rota, ensuring adequate coverage of telephones and shared mailboxes; balancing staffing needs with customer demand, particularly during peak periods.

Provide event and in-meeting support, including set-up, monitoring and technical troubleshooting to guarantee a smooth experience for both learners and presenters.

Participate in team meetings and briefings to communicate progress, updates, risks and issues.

Support the Associate Training Managers in the logging and timely updating of financial information during the scheduling and completion of all live online training events.

Build and maintain respectful, collaborative relationships with own team members, other internal colleagues, senior stakeholders, external suppliers, and associates, to deliver a best-in-class service that’s inclusive of all learners.

Reinforce a culture of continuous improvement, encouraging input from all colleagues; recognising diverse perspectives as key to innovation and efficiency.

Foster a positive working environment, encouraging continuous professional development amongst colleagues.

Contribute to the implementation of new processes and procedures in response to market and regulatory changes, such as specification reform and technological change, ensuring an accessible and user-centered design and delivery.

Ensure compliance with AQA policies and relevant legislation, including HSE, GDPR, Equal Opportunities, and ISMS, fostering a safe and inclusive working environment.

Plan, prioritise and carry out all tasks methodically; keeping accurate and up-to-date records and files, as necessary.

Possess exceptional organisational and time management skills.

Demonstrate strong digital literacy skills; using a range of digital tools and technologies to enhance productivity and efficiency.

Be flexible, reliable and contribute to a fair and inclusive work schedule.

Be self-motivated and organised; ensuring timely and efficient task completion.

Ensure accurate data entry and strong attention to detail is applied to all aspects of work.

Possess a strong telephone manner and a proactive approach to problem-solving.

Deliver a high level of customer service in response to all requests or queries from internal colleagues, external suppliers and associates; communicating clearly and respectfully, both written and verbally.

Be proficient in using customer relationship and management information retrieval systems to log, manage and maintain associate training and communication records.

Work well under pressure and to tight deadlines whilst being dependable and supportive of others.

Support wider business initiatives as directed by the Head of Knowledge Management.

Embrace and embed change positively, encouraging creativity, experimentation, and fresh thinking.

Apply continuous improvement principles to enhance plans, processes and outcomes.

Approach all duties with professionalism and preparation, ensuring team members and associates have a consistently positive experience of AQA.

Demonstrate AQA’s values and leadership behaviours.

Be committed to diversity and inclusion in all aspects of work.

Adhere to the Associates Training Team charter and contribute to a positive team culture.

Share knowledge openly, celebrate collective success.

Listen actively, value diverse perspectives, communicate politely, give constructive feedback rather than criticism.

Deliver on commitments, own mistakes, be proactive in solving problems, follow through on agreed actions.

Be reliable, support teammates when under pressure.

Seek feedback, reflect on performance, embrace change, share new ideas or better ways of working.

Experiment with new approaches, encourage creativity, allow space for trial and error, reward fresh thinking.

Ensure all voices are heard, adapt communication styles to suit others, challenge exclusionary behaviour, welcome differences.

Be honest and transparent, act ethically, align actions with words, do the right thing even when it’s hard.

Understand needs, go the extra mile, communicate clearly and promptly, prioritise quality and usefulness of outputs.