{"id":2493414,"url":"https://alion.io/job/aqua-security-it-support-engineer","title":"IT Support Engineer","company":{"id":13939,"name":"Aqua Security","domain":"aquasec.com","url":"https://alion.io/company/aqua","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ramat Gan, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.\nWe're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.\nThis is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.\nIf you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.\nWhat You Will Own\nPrepare, configure, and deploy Windows and macOS laptops for new employees\nSupport employee onboarding and offboarding, ensuring a seamless IT experience\nProvide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues\nManage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365\nEnroll and manage devices using Microsoft Intune or similar endpoint management platforms\nTroubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology\nSupport password resets, MFA, VPN access, and identity-related requests\nTrack incidents and service requests through the IT ticketing system while maintaining excellent customer service\nMaintain accurate inventory of laptops, accessories, licenses, and IT assets\nDocument technical procedures, troubleshooting guides, and knowledge base articles\nEscalate infrastructure, cloud, networking, and security issues when appropriate\nHelp maintain a secure, reliable, and efficient IT environment for employees worldwide\nWhy Aqua Security\nYou'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises.\nYou'll have the opportunity to:\nWork with modern enterprise technologies in a cloud-first environment\nGain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security\nLearn from experienced IT, Security, and Engineering professionals\nGrow your career in a fast-paced global cybersecurity company\nMake a real impact by helping employees stay productive, connected, and secure every day\nIf you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.\nRequirements\n2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role\nHands-on experience supporting Windows and macOS\nExperience configuring laptops, installing software, and troubleshooting end-user issues\nFamiliarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint\nBasic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)\nFamiliarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage\nUnderstanding of endpoint security, antivirus solutions, software updates, and device management\nStrong customer-service mindset with excellent communication skills in English\nOrganized, detail-oriented, and eager to learn new technologies\nAbility to prioritize multiple requests while delivering a great employee experience\nNice to Have\nExperience supporting hybrid or global organizations\nFamiliarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice\nExperience with CrowdStrike, Cato Networks, or similar security solutions\nBasic PowerShell or scripting experience\nIT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or 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