{"id":4027816,"url":"https://alion.io/job/aquacure-customer-service-advisor-2","title":"Customer Service Advisor","company":{"id":9099,"name":"Aquacure","domain":"aquacure.com","url":"https://alion.io/company/aquacure","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burscough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30126,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":40120},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:33:47Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T20:14:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.\nAs a Customer Service Advisor, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database.\nWe are looking for someone with strong communication skills, both verbal and written, who is able to effectively communicate with customers and internal team members. You should have a friendly and approachable demeanor, with a genuine desire to assist customers and provide excellent service.\nTo succeed in this role, you should be highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively. You should also have good problem-solving skills, as you will often be faced with customer issues and will need to find appropriate solutions.\nAqua Cure Group values its employees and offers opportunities for career growth and development. We provide comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.\n£150 per month discretionary bonus upon delivering budget (£30,126 OTE)\nWorking hours are Monday - Thursday 8.30am - 5.30pm with a 5pm finish on a Friday\nYour responsibilities will include:\nHandling customer inquiries via inbound telephone calls and providing accurate information\nResolving customer issues in a timely and satisfactory manner\nProcessing orders and creating invoices\nMaintaining customer records in the database\nProviding excellent customer service and support\nRequirements\n Prior experience in customer service is preferred\n Excellent communication skills, both verbal and written\n Strong problem-solving abilities\n Highly organized and detail-oriented\n Ability to multitask and prioritize tasks effectively\n Friendly and approachable demeanor\n Proficiency in Microsoft Office suite\n Benefits\n Monday to Friday working pattern\n 23 days' annual leave increasing with long service + Bank Holidays\n Company Pension Scheme\n 24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards\n Employee Support network and Mental Health Assistance","description_format":"text","description_chars":2550,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-10T17:33:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:4","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":40120,"is_top_pay":false},"html_url":"https://alion.io/job/aquacure-customer-service-advisor-2","json_url":"https://alion.io/job/aquacure-customer-service-advisor-2.json","meta":{"generated_at":"2026-11-14T23:29:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9099},"rest":"https://alion.io/mcp/rest/get_company?id=9099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faquacure-customer-service-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faquacure-customer-service-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faquacure-customer-service-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aquacure-customer-service-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faquacure-customer-service-advisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027816}},{"tool":"search_jobs","arguments":{"company":"aquacure.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027816},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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