{"id":1707925,"url":"https://alion.io/job/aqueduct-tech-end-user-support-engineer","title":"End User Support Engineer","company":{"id":669776,"name":"Aqueduct Technologies","domain":"aqueducttech.com","url":"https://alion.io/company/aqueducttech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-02T14:38:28Z","employer_posted_date":"2026-04-02","last_verified_at":"2026-11-03T13:52:48Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":214},"description":"Aqueduct Technologies is seeking an End User Support Engineer to join our Managed Services team. This role is responsible for providing strong technical support and customer service within the End User Support function, ensuring our customers receive exceptional service and reliable technology solutions. You will serve as a core member of the team with a daily focus on resolving complex technical issues as well as developing and maintaining operational documentation.\nThe End User Support Engineer is a critical part of Aqueduct’s mission to deliver the right solution, not just the fastest one. You’ll embody our values of professionalism, empathy, and technical excellence, while maintaining a strong focus on customer satisfaction and team collaboration. We’re looking for someone who thrives on solving complex problems, sharing knowledge freely, and takes pride in helping others succeed.\nCore Responsibilities:\nEnd User Support\nAct as an escalation point for complex or persistent end-user issues across multiple environments.\nProvide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms.\nTroubleshoot advanced issues involving identity, access, and security within Microsoft 365 and related ecosystems.\nMaintain detailed and accurate ticket documentation and ensure timely communication with end users.\nLead or assist in deployment of new end-user technologies and projects.\nManage and support modern endpoint deployments using Microsoft Intune (Windows, iOS, macOS, and Android).\n\nCollaboration & Mentorship\nFoster collaboration within the support team to ensure consistency and continuous improvement.\n Partner with higher-level engineers and other departments on cross-functional initiatives.\n\nChange Control & Process Improvement\nParticipate in end-user change control processes for system updates, patching, and rollouts.\nEvaluate and implement modern management policies in accordance with Microsoft Endpoint Manager and Azure AD frameworks.\nIdentify and recommend improvements in documentation, tools, and workflows.\nContribute to the automation of endpoint configuration, patching, and compliance reporting using PowerShell and Intune scripting capabilities\nMaintain documentation of device provisioning workflows, including Autopilot enrollment and policy assignment.\nContribute to the refinement of support procedures and best practices.\nTraining & Growth\nActively pursue ongoing technical and professional development.\nParticipate in internal training sessions for end-user technologies and support tools.\nWork with leadership to identify personal growth areas and future opportunities\nRequired Skills & Qualifications:\nEducation & Experience:\nAssociate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).\n2 - 3+ years of experience providing end-user or desktop support preferably within an MSP environment.\n\nSkills:\nStrong troubleshooting skills for Windows and macOS, Microsoft 365, and endpoint management tools.\nStrong customer service mindset with excellent written and verbal communication skills.\nProven ability to manage multiple priorities effectively.\nExperience with ITSM tools, remote management, and automation platforms.\nKnowledge of Microsoft Intune (Endpoint Manager), Azure AD, Conditional Access, Autopilot, and BitLocker configuration and troubleshooting.\nProficiency in Windows 10/11 modern management, including hybrid-join and co-management scenarios\nExperience with device compliance policies, configuration profiles, and reporting in Intune\nSolid understanding of security, patching, and compliance best practices.\n\nCertifications (Preferred):\nCompTIA A+, Network+, or Security+\nMicrosoft 365 Certified: Modern Desktop Administrator or equivalent\nITIL Foundation certification","description_format":"text","description_chars":3831,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-02T15:38:33Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.282,"p_room":0.28,"age_days":214,"expected_fill_days":56,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/aqueduct-tech-end-user-support-engineer","json_url":"https://alion.io/job/aqueduct-tech-end-user-support-engineer.json","meta":{"generated_at":"2026-11-03T17:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669776},"rest":"https://alion.io/mcp/rest/get_company?id=669776"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faqueduct-tech-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faqueduct-tech-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faqueduct-tech-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aqueduct-tech-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faqueduct-tech-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1707925}},{"tool":"search_jobs","arguments":{"company":"aqueducttech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1707925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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