{"id":3214130,"url":"https://alion.io/job/ara-resources-customer-support-executive","title":"Customer Support Executive","company":{"id":3800628,"name":"ARA Resources","domain":"araresources.com","url":"https://alion.io/company/ara-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T17:24:32Z","employer_posted_date":null,"last_verified_at":"2026-10-24T17:24:32Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About ARA's Client – Leading IT Services Provider\nARA's Client is a prominent player in the IT services sector, specializing in digital transformation, cloud services, and business process outsourcing. They have a significant global presence, operating in over 20 countries with a workforce exceeding 30,000 employees. In India, ARA's Client has been a key player for over two decades, with multiple offices in major cities including Bangalore, Mumbai, and Pune. Their commitment to innovation and customer-centric solutions has positioned them as a trusted partner for businesses looking to enhance their operational efficiency. The company is known for its inclusive work culture and investment in employee development, making it an attractive workplace for aspiring professionals.\n\nRole Summary\nThe ideal candidate will handle inbound and outbound calls, ensuring customer needs are met while adhering to established guidelines. They will work closely with operations and support functions to resolve customer queries effectively.\n\nKey Responsibilities\nHandle inbound and outbound customer calls efficiently.\nCoordinate with operations for call-related assistance.\nFollow established guidelines for call handling.\nMeet all assigned KPIs and KRAs.\nProvide clear explanations to customers regarding their queries.\nActively listen to customer needs and respond appropriately.\nWork flexible hours including rotational and night shifts.\nMaintain a high level of professionalism during calls.\n\nMust-Have Qualifications\nStrong verbal communication skills in English.\nAbility to handle difficult conversations with ease.\nMinimum of 6 months experience in international customer service.\nProficiency in listening and questioning skills.\nWillingness to work 100% from the office.\n\nNice to Have\nExperience in collections.\nFamiliarity with CRM software.\nAbility to work in a fast-paced environment.\n\nBehavioral Competencies\nStrong ownership mindset.\nExcellent stakeholder communication.\nAbility to adapt to changing environments.\nTeam-oriented attitude.\n\nWhy Join Us\nARA's Client offers a dynamic work environment with ample growth opportunities.\nThey prioritize employee development and training.\nThe company fosters a culture of inclusivity and collaboration.\nEmployees can make a significant impact in a rapidly growing organization.","description_format":"text","description_chars":2327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners","IT Staffing & Staff 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