{"id":1252749,"url":"https://alion.io/job/ara-resources-genesys-cloud-cxai-engineer","title":"Genesys Cloud CX/AI Engineer","company":{"id":3800628,"name":"ARA Resources","domain":"araresources.com","url":"https://alion.io/company/ara-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bengaluru, India","Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":{"min":1000000,"max":2500000,"currency":"INR","period":"year","gross":true,"usd_annual":26205},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-14T06:32:03Z","employer_posted_date":null,"last_verified_at":"2026-09-14T06:32:03Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Role Summary :\n\nARA's Client is seeking a skilled Genesys Cloud CX/AI Engineer to design, configure, and optimize their enterprise Genesys Cloud CX environments. The ideal candidate will collaborate with various teams to deliver reliable and scalable contact center solutions.\n\nKey Responsibilities :\n\n- Administer, configure, and support Genesys Cloud CX environments.\n\n- Design and maintain IVR, ACD, queues, and call routing.\n\n- Configure and support omnichannel capabilities including Voice, Chat, Email, and Messaging.\n\n- Troubleshoot call routing, SIP, and telephony issues.\n\n- Monitor platform health, performance, and contact center metrics.\n\n- Develop and maintain reports and analytics using Genesys Cloud capabilities.\n\n- Coordinate with support teams for issue resolution.\n\n- Participate in migration and modernization initiatives.\n\nMust-Have Qualifications :\n\n- 2.5 - 8 years of hands-on experience with Genesys Cloud CX/AI.\n\n- Strong knowledge of IVR, ACD, and call routing.\n\n- Experience with SIP, SIP trunking, and cloud telephony.\n\n- Proficient in REST APIs and integrations.\n\n- Genesys Cloud CX Certified Professional certification.\n\nNice to Have :\n\n- Experience with Salesforce and ServiceNow integrations.\n\n- Knowledge of AWS or Azure fundamentals.\n\n- Familiarity with Python or PowerShell scripting.\n\nBehavioral Competencies :\n\n- Strong ownership mindset.\n\n- Excellent stakeholder communication.\n\n- Proactive approach toward automation.\n\n- Ability to work effectively in global environments.\n\nSkills\nGenesys, IVR, Conversational AI, Python, PowerShell, AWS, Azure, Genesys IVR, Scripting","description_format":"text","description_chars":1608,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T18:04:06Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.778,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["seen:28","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":26205,"is_top_pay":false},"html_url":"https://alion.io/job/ara-resources-genesys-cloud-cxai-engineer","json_url":"https://alion.io/job/ara-resources-genesys-cloud-cxai-engineer.json","meta":{"generated_at":"2026-10-13T18:42:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800628},"rest":"https://alion.io/mcp/rest/get_company?id=3800628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fara-resources-genesys-cloud-cxai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fara-resources-genesys-cloud-cxai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fara-resources-genesys-cloud-cxai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ara-resources-genesys-cloud-cxai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fara-resources-genesys-cloud-cxai-engineer"}]}