{"id":2233703,"url":"https://alion.io/job/ara-resources-servicenow-itsm-application-support-ai-solutions-engineer","title":"ServiceNow ITSM Application Support & AI Solutions Engineer","company":{"id":3800628,"name":"ARA Resources","domain":"araresources.com","url":"https://alion.io/company/ara-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":70},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-10T21:29:54Z","employer_posted_date":null,"last_verified_at":"2026-10-10T21:29:54Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Role Name: ServiceNow ITSM Application Support & AI Solutions Engineer \nProject Roles: Forward Deployed Engineer / AI Native Software Engineer\nCore Skill: ServiceNow IT Service Management (ITSM)\nEducation: Minimum 15 years of full-time education\nLocation: PAN India\nExperience: 5 to 15 Years \n\nAbout ARA's Client \nARA's Client is a leading global professional services company that empowers businesses and governments to build their digital core and optimize operations. They have a strong focus on technology and innovation, with a workforce of approximately 791,000 people serving clients in over 120 countries. Their culture emphasizes shared success and commitment to creating value across various sectors.\n\nRole Overview\nWe are seeking experienced ServiceNow ITSM professionals to support critical enterprise applications, troubleshoot operational issues, and improve system stability, reliability, and performance.\nFor AI-focused openings, professionals will also design, develop, validate, and deploy enterprise solutions using Generative AI and Agentic AI. They will integrate AI workflows across enterprise applications, technology platforms, AI models, and multiple provider ecosystems to automate processes and deliver measurable business outcomes.\n\nKey Responsibilities\nSupport and maintain critical business applications using ServiceNow ITSM.\nInvestigate, diagnose, and resolve issues across multiple application and system components.\nManage incidents and service requests to support smooth business operations.\nApply problem management and root cause analysis to address recurring issues.\nSupport change management and release management processes.\nProactively monitor system performance and address potential operational issues.\nDevelop and implement best practices for application support and service management.\nCreate and maintain documentation covering processes, procedures, troubleshooting steps, and issue resolutions.\nCollaborate with stakeholders to understand requirements and provide timely updates.\nParticipate actively in team discussions and contribute solutions to technical and operational challenges.\nFor openings involving team responsibility, guide team performance, support technical decisions, and resolve issues across teams.\nFacilitate knowledge-sharing sessions and contribute to continuous improvement.\n\nAdditional Responsibilities for AI-Focused \nLead solution design and delivery using Generative AI and Agentic AI to address business challenges.\nDesign and deploy AI workflows and architectures across enterprise technology platforms.\nIntegrate AI models and capabilities into enterprise workflows to automate processes and generate intelligent insights.\nBuild and ship production-ready software using AI as a core part of the engineering lifecycle.\nApply prompt engineering and AI evaluation frameworks to develop and validate solutions.\nMaintain solution quality and compliance while ensuring scalability and responsible AI use.\nAlign AI capabilities with business objectives and measure their practical impact.\nContinuously improve how AI-enabled software is built, deployed, and operated.\n\nRequired Skills\nStrong proficiency in ServiceNow IT Service Management (ITSM).\nExperience in incident management and service request fulfilment.\nUnderstanding of problem management and root cause analysis.\nFamiliarity with change management and release management.\nKnowledge of the ITIL framework and its application to service management.\nStrong analytical, troubleshooting, and problem-solving abilities.\nExperience monitoring application performance and identifying potential issues.\nAbility to create and maintain clear process and technical documentation.\nStrong communication and stakeholder collaboration skills.\nAbility to work independently and act as a subject matter expert.\nTeam coordination and decision-making skills for openings involving team responsibility.\n\nAdditional Required Skills:\nStrong understanding and practical application of Generative AI and Agentic AI.\nAbility to design, develop, and deploy AI-enabled enterprise solutions.\nKnowledge of prompt engineering and AI evaluation frameworks.\nAbility to integrate AI capabilities across enterprise applications and technology platforms.\nUnderstanding of scalable solutions, responsible AI use, and measurable business value.","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T23:09:15Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":13,"expected_fill_days":31,"reasons":["seen:13","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ara-resources-servicenow-itsm-application-support-ai-solutions-engineer","json_url":"https://alion.io/job/ara-resources-servicenow-itsm-application-support-ai-solutions-engineer.json","meta":{"generated_at":"2026-10-24T11:06:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800628},"rest":"https://alion.io/mcp/rest/get_company?id=3800628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fara-resources-servicenow-itsm-application-support-ai-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fara-resources-servicenow-itsm-application-support-ai-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fara-resources-servicenow-itsm-application-support-ai-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ara-resources-servicenow-itsm-application-support-ai-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fara-resources-servicenow-itsm-application-support-ai-solutions-engineer"}]}