{"id":1252750,"url":"https://alion.io/job/ara-resources-unified-communications-support-engineer","title":"Unified Communications Support Engineer","company":{"id":3800628,"name":"ARA Resources","domain":"araresources.com","url":"https://alion.io/company/ara-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1200000,"max":2500000,"currency":"INR","period":"year","gross":true,"usd_annual":26205},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-14T06:28:42Z","employer_posted_date":null,"last_verified_at":"2026-09-14T06:28:42Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Role Summary :\n\nIn this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.\n\nKey Responsibilities :\n\n- Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.\n\n- Collaborate with cross-functional teams to drive key decisions.\n\n- Provide timely solutions to problems affecting immediate and multiple teams.\n\n- Coordinate with stakeholders to align support activities with business objectives.\n\n- Mentor junior team members to enhance their technical skills.\n\n- Drive continuous improvement initiatives for support processes.\n\n- Monitor system performance and troubleshoot complex issues.\n\n- Engage in incident management processes to ensure system reliability.\n\nMust-Have Qualifications :\n\n- Minimum 6 years of overall experience.\n\n- Strong experience in Unified Communication and Collaboration Operations.\n\n- Strong troubleshooting and analytical skills.\n\n- Proficiency with monitoring tools and incident management processes.\n\n- Excellent communication skills for diverse audiences.\n\n- Ability to work effectively in a collaborative environment.\n\nNice to Have :\n\n- Experience with cloud-based communication solutions.\n\n- Familiarity with network protocols and infrastructure.\n\n- Knowledge of ITIL practices.\n\n- Certifications in relevant technologies.\n\nBehavioral Competencies :\n\n- Strong ownership mindset.\n\n- Excellent stakeholder communication.\n\n- Proactive problem-solving ability.\n\n- Adaptability in a dynamic environment.\n\n- Team-oriented approach.\n\nWhy Join Us :\n\n- The company offers a dynamic work environment that fosters innovation.\n\n- They provide opportunities for professional growth and development.\n\n- The company is committed to creating a diverse and inclusive workplace.\n\n- They leverage cutting-edge technology to drive change and impact.\nSkills\nUnified Communications, Incident Management, VoIP, 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