Customer Support Representative
First seen by Alion on Oct 1, 2026.
About the Role:
We are looking for a customer-oriented Customer Operations Executive to handle customer inquiries through phone calls, emails, and live chat. The ideal candidate will ensure timely responses, effective problem resolution, and a positive customer experience.
Job Responsibilities:
Handle incoming customer inquiries via phone, email, and live chat.
Provide accurate information regarding automotive services, maintenance, appointments, and service centers.
Address customer complaints and ensure timely follow-up and resolution.
Coordinate with the Aftersales and Service Center teams to resolve customer issues.
Record customer interactions and complaints in the CRM system.
Escalate complex inquiries to the relevant departments when necessary.
Follow up with customers to ensure satisfaction and maintain service quality standards.
Requirements
1–3 years of experience in customer service, customer operations, or call center roles.
Experience in the automotive field is preferred.
Excellent verbal and written communication skills.
Strong customer-handling and problem-solving skills.
Good computer skills and familiarity with CRM systems.
Ability to multitask and handle multiple communication channels efficiently.
Customer-focused mindset with strong organizational and follow-up skills.