{"id":1881899,"url":"https://alion.io/job/arabiat-customer-support-representative","title":"Customer Support Representative","company":{"id":3897872,"name":"Arabiat","domain":"arabiat-eg.com","url":"https://alion.io/company/arabiat-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T10:32:36Z","employer_posted_date":null,"last_verified_at":"2026-10-01T10:32:36Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About the Role:\nWe are looking for a customer-oriented Customer Operations Executive to handle customer inquiries through phone calls, emails, and live chat. The ideal candidate will ensure timely responses, effective problem resolution, and a positive customer experience.\nJob Responsibilities:\nHandle incoming customer inquiries via phone, email, and live chat.\n\nProvide accurate information regarding automotive services, maintenance, appointments, and service centers.\n\nAddress customer complaints and ensure timely follow-up and resolution.\n\nCoordinate with the Aftersales and Service Center teams to resolve customer issues.\n\nRecord customer interactions and complaints in the CRM system.\n\nEscalate complex inquiries to the relevant departments when necessary.\n\nFollow up with customers to ensure satisfaction and maintain service quality standards.\n\nRequirements\n1–3 years of experience in customer service, customer operations, or call center roles.\n\nExperience in the automotive field is preferred.\n\nExcellent verbal and written communication skills.\n\nStrong customer-handling and problem-solving skills.\n\nGood computer skills and familiarity with CRM systems.\n\nAbility to multitask and handle multiple communication channels efficiently.\n\nCustomer-focused mindset with strong organizational and follow-up skills.","description_format":"text","description_chars":1322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T00:00:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["seen:3","win:early"],"computed_at":"2026-10-05T02:20:26Z"},"pay":null,"html_url":"https://alion.io/job/arabiat-customer-support-representative","json_url":"https://alion.io/job/arabiat-customer-support-representative.json","meta":{"generated_at":"2026-10-05T02:20:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3085,"day_limit":5000,"remaining_today":1915,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}