{"id":3964621,"url":"https://alion.io/job/arada-arada-telephone-operator","title":"Arada | Telephone Operator","company":{"id":1912151,"name":"Arada","domain":"arada.com","url":"https://alion.io/company/arada-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sharjah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T09:02:43Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T13:27:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nAt Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.\nJoining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.\nRole Purpose:\nThe Telephone Operator is responsible for managing incoming and outgoing calls in a courteous, efficient, and professional manner. This role ensures effective communication between guests and hotel departments, while providing accurate information and delivering service in line with the hotel’s standards\nKey Responsibilities:\nHandle all incoming calls promptly, professionally, and in accordance with hotel telephone etiquette.\n\nDirect calls to the appropriate departments or personnel efficiently.\n\nManage wake-up call requests and ensure timely execution.\n\nHandle guest inquiries, requests, and complaints via telephone, ensuring follow-up and resolution.\n\nProvide accurate information about hotel facilities, services, and local attractions.\n\nTake and relay messages accurately for guests and staff.\n\nSupport front office operations by coordinating with housekeeping, engineering, and F&B through calls.\n\nMaintain call logs, guest requests, and service follow-up records.\n\nMonitor emergency lines and follow established procedures in case of incidents.\n\nEnsure the telephone system and equipment are in good working order and report malfunctions\n\nQualification & Experience:\nHigh school diploma or equivalent; hospitality training is an advantage\n\n1-2 years of experience in a hotel front office, call center, or guest services role (preferred).\n\nSkills:\nClear and pleasant telephone voice with excellent communication skills.\n\nStrong customer service orientation and problem-solving abilities.\n\nProficiency in English; knowledge of additional languages (Arabic preferred) is an advantage.\n\nFamiliarity with telephone systems and hotel property management systems (PMS) desirable.\n\nAbility to work shifts, including evenings, weekends, and public holidays\n\nUsing GenAI in Your Application Process\nTo support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.\nWhy join Arada?\nAt Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.\nEqual Opportunity Statement\nArada is committed to creating a diverse and inclusive workplace. 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