{"id":2522880,"url":"https://alion.io/job/aramark-customer-service-assistant-2","title":"Customer Service Assistant","company":{"id":2462,"name":"Aramark","domain":"aramark.com","url":"https://alion.io/company/aramark","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T08:32:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T07:24:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Aramark we empower our people to create experiences that matter.\nWe share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.\n We're looking for a Customer Service Assistant to join our dynamic team in Boston Scientific, Galway, Ireland. In this role, you'll be the friendly face of our organization, delivering exceptional customer service and support to our valued clients. As a Customer Service Assistant, you'll handle a variety of customer interactions with professionalism, empathy, and enthusiasm, ensuring every customer leaves satisfied with their experience. This position offers the opportunity to develop your customer service skills in a collaborative, supportive environment where your contributions directly impact our success.\nRespond to customer inquiries via phone, email, and in-person with professionalism and a customer-focused approach\nProcess customer transactions accurately and efficiently, including payments and order management\nMaintain detailed records of customer interactions and transactions using company systems and tools\nResolve customer concerns and complaints with empathy and transparency, escalating complex issues when necessary\nProvide product and service information to customers in a clear and enthusiastic manner\nSupport the team in organizing and maintaining service areas to ensure a welcoming environment\nCollaborate with team members to meet daily service goals and customer satisfaction targets\nAssist with inventory management and stock organization as directed\nFollow all company policies, procedures, and health and safety guidelines\nParticipate in training and development opportunities to enhance your skill set\nUndertake any additional reasonable tasks as requested by your manager to support team operations\nDemonstrate flexibility and adaptability in response to changing business requirements\n **Essential Criteria:**\nSkills & Competencies:\nProficient spoken and written English\nStrong interpersonal and communication skills\nExcellent time management and organizational abilities\nProblem-solving mindset with analytical thinking\nAbility to multitask and prioritize effectively\nActive listening and empathetic approach to customer interactions\nBasic computer literacy and proficiency with point-of-sale (POS) systems\nCash handling experience and accuracy with financial transactions\nResilience and ability to remain calm under pressure\nExperience:\nPrevious customer service or customer-facing experience in a retail or service environment (desirable)\nExperience with payment processing or cash management (desirable)\nEducation & Certifications:\nHigh school diploma or equivalent (preferred)\n**Preferred Criteria:**\nExperience in a fast-paced customer service environment\nFamiliarity with customer relationship management (CRM) systems\nMultilingual capabilities\nCertification in customer service or related field\nExperience with inventory management systems\n About Aramark\nAramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.\nAramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.","description_format":"text","description_chars":3734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-14T11:37:21Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.633,"p_room":0.75,"age_days":7,"expected_fill_days":8,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/aramark-customer-service-assistant-2","json_url":"https://alion.io/job/aramark-customer-service-assistant-2.json","meta":{"generated_at":"2026-10-22T08:10:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2462},"rest":"https://alion.io/mcp/rest/get_company?id=2462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faramark-customer-service-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faramark-customer-service-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faramark-customer-service-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aramark-customer-service-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faramark-customer-service-assistant-2"}]}