{"id":1555617,"url":"https://alion.io/job/aramark-customer-service-assistant","title":"Customer Service Assistant","company":{"id":2462,"name":"Aramark","domain":"aramark.com","url":"https://alion.io/company/aramark","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Forres, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":12,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:51:32Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T13:43:05Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"At Aramark we empower our people to create experiences that matter.\nWe share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.\n Key Responsibilities:\nRequired to be flexible according to business requirements. The daily focus may vary however; it is expected that activities will typically include the following:Ensure the day-to-day food service is delivered in line with contractual need to include any dining activity, cleaning services.\nLead the delivery of hospitality bookings daily ensuring that they meet the sponsor/customers’ needs and are presented in the best light.\nEnsure all team members are coached, mentored, and trained to undertake their daily tasks to meet the business need.\nEnsure effective management of consumables and sundries associated with delivery and undertake regular and accurate stock checks as required in line with the Sous Chef.\nPlace orders to support the delivery using the correct and approved suppliers.\nMaximise the use of tools provided for costs and sales management e.g., Aratrade, GFF, Opx, Kronos, Uniware.\nTake bookings and payments for purchases of food, beverage and any associated consumables as directed and following cash sales handling procedures to ensure security of payments.\nEnsure teams carry out stock rotation and assist with stock checks as required.\nEnsure daily cleaning standards of all service areas utilising health checks and assurance tools are completed.\nPreparation of any other public facing areas as required including set up for hospitality events.\nSupport and on occasions lead the delivery of evening hospitality events covering a range of styles and themes.\nReport any stock needs, breakages, faults, or hazards identified during the working day.\nEnsure teams follow food hygiene and safety procedures in line with health and safety requirements.\nCarry out regular team briefs and safety briefs as required.\nUndertake relevant training as required of all aspects of the role including classroom and eLearning based.\nAny other reasonable task requested by manager within the location of work e.g.: assisting other departments where trained to do so. · Lead in the retail and leisure environment upsells with Coffee lounge promotions and delivery.\n\n Essential criteria:\nQualifications:Food hygiene certificate - Level 2 - relevant training will be provided through e-learning\nHealth & safety Level 2 - relevant training will be provided through e-learning \n\nExperience:Some previous supervisory experience desirable in a food services or retail environment however full training will be provided for this multi-service role.\nProficient level of spoken English\n\n At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.\nAs a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.\nWe are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.\nWe ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team - \nAny offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.\nJoin us in fostering a workplace where everyone can achieve their full potential.\nAll applications will be treated in the strictest confidence.","description_format":"text","description_chars":4169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-01T01:53:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.35,"age_days":22,"expected_fill_days":8,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/aramark-customer-service-assistant","json_url":"https://alion.io/job/aramark-customer-service-assistant.json","meta":{"generated_at":"2026-10-18T14:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2462},"rest":"https://alion.io/mcp/rest/get_company?id=2462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faramark-customer-service-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faramark-customer-service-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faramark-customer-service-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aramark-customer-service-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faramark-customer-service-assistant"}]}