{"id":3526163,"url":"https://alion.io/job/aramex-customer-service-executive","title":"Customer Service Executive","company":{"id":176076,"name":"Aramex","domain":"aramex.com","url":"https://alion.io/company/aramex-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:13:42Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T22:21:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Purpose of the Job\nThe Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.\nJob Description\nRespond to customer inquiries via phone, email, and chat in a timely and professional manner.\nHandle customer complaints, provide appropriate solutions, and follow up to ensure resolution.\nBuild and maintain strong customer relationships by providing a positive experience.\nIdentify and resolve customer issues efficiently while adhering to company policies.\nCoordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.\nMaintain detailed records of customer interactions, issues, and resolutions in the CRM system.\nProcess and track customer orders, ensuring accurate and timely delivery.\nKeep customers informed about the status of their orders and address any delivery concerns.\nGather and record customer feedback to improve services and customer satisfaction.\nPrepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.\nMaintain up-to-date knowledge of the company’s products and services to provide accurate information to customers.\nEducate customers about new products, services, and promotions to enhance the customer experience.\nCollaborate with the customer service team to develop best practices and improve workflows.\nParticipate in training programs to enhance customer service skills and knowledge.\nJob Requirements - Experience and Education\nBachelor’s degree in business, communications, or related field preferred.\n2+ years of experience in customer service or a related field.\nProficient in CRM software (e.g. Salesforce) and MS Office.\nAbility to work in a fast-paced environment and manage multiple tasks.\nAbility to maintain a positive attitude under pressure.\nLeadership Behaviors\nBuilding Outstanding Teams\nSetting a clear direction\nSimplification\nCollaborate & break silos\nExecution & Accountability\nGrowth mindset\nInnovation\nInclusion\nExternal focus\nSkills\nCommunication Skills\nProblem Solving\nAdaptability\nTime Management\nInterpersonal And Relationship-Building Skills\nConflict Resolution\nAudience Understanding\nAttention To Details\nCustomer Centric\nActive Listening\nNegotiation Skills","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-30T14:13:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:31","velocity","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/aramex-customer-service-executive","json_url":"https://alion.io/job/aramex-customer-service-executive.json","meta":{"generated_at":"2026-11-02T15:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176076},"rest":"https://alion.io/mcp/rest/get_company?id=176076"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faramex-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faramex-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faramex-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aramex-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faramex-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3526163}},{"tool":"search_jobs","arguments":{"company":"aramex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3526163},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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