Freight Operations Executive

Purpose of the Job

Responsible for end-to-end control of shipments coming into and out of Roadfreight department. Highly focused, operational and administrative role so attention to details is essential.

Job Description

• Update collection and delivery status in a timely manner.
• Scanning of freight into and out of the depot.
• Log and report daily outturn reports, cross-reference any discrepancies and providing new delivery notes with amended details where applicable.
• Contact hauliers to provide quotations for special collections and deliveries, comparing suppliers to find the most cost-effective solution.
• Excel reporting to accounts team all shipments with special transport rate agreements or additional customer charges.
• Monitor and resolve transport queries by liaising between transport provider, customer and other depots.
• Ensure internal TMS is accurate and updated in a timely manner.
• Responsible for creating and issuing run sheets detailing collections and deliveries for each supplier.
• Data entry with attention to detail.
• Customer service - dealing with queries from customers, subcontractors and drivers. Assisting them via face to face, phone and email whilst ensuring satisfactory and timely resolution.
• Creating bookings on our internal system.
• Completing KPI customer reports.
• Provide spot quotes for customers when requested.
• Responsible for updating web bookings made on internal system.
• Responsible for processing EDIs received from customers.
• Monitor and scan all PODs onto internal systems, chasing any that may be outstanding from subcontractors.
• All related administrative activities in Roadfreight department.
• Working with transport and warehouse teams to ensure smooth and efficient movement of shipments through the depot.

Job Requirements - Experience and Education

• 1-2 years relevant working experience in the Freight Forwarding industry
• Experience in operations and broad knowledge of regulations
• Cargowise experience preferred
• Excellent MS office skills: Word, Excel and Power Point
• Good commands in professional emails writing

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Financial Acumen

Adaptability

Communication Skills

Teamwork

Time Management