{"id":3682209,"url":"https://alion.io/job/aramex-operations-supervisor","title":"Operations Supervisor","company":{"id":176076,"name":"Aramex","domain":"aramex.com","url":"https://alion.io/company/aramex-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T13:35:44Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-03T19:06:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Purpose of the Job\nThe domestic supervisor works closely with the operations team members, other supervisors, and operations team leaders to ensure all processes and functions handled by the domestic team are implemented per Aramex quality of service standards to ensure providing a satisfactory service to customers.\nJob Description\nEnsure all late collections are closed within the collection window period and share missed collections with the customer service team before the end of your shift.\nManagement of internal teams to ensure productivity targets are met in line with customer SLA and internal procedure. \nEnsure all customer expectations are met in line with defined SLA’s.\nCoordinate team members to meet client defined KPI’s and SLA’s, inclusive of arranging night shift/day shift and other staffing requirements.\nReporting on performance and improvement metrics.\nEnsure the couriers are using the Ecourier 100%, debriefing is done daily.\nManage relationship with client. \nManage relationship with staff with regards to growth opportunities and motivation.\nBidair cargo masters must match with the waybill number including the weight. \nManagement of all departments associated with the product across the business.\nEnsuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct. All policies and procedures must be made known to all operations staff.\nEnsuring all operations staff clock in and out in strict accordance with their set shifts, and that slack timekeeping is monitored, and corrective action taken where necessary. Disciplinary action must be instituted against repeat offenders.\nMonitoring and ensuring the safety and security of staff and freight in the warehouse.\nJob Requirements - Experience and Education\nMatric (Grade 12) - bachelor’s degree preferable\nMust have a valid Code 8 Driver’s license and a valid Public Driver’s Permit (PDP)\nMS Office applications (Word, Excel, & Outlook)\nMust have at least 3 years’ experience in Operations\nLeadership Behaviors\nBuilding Outstanding Teams\nSetting a clear direction\nSimplification\nCollaborate & break silos\nExecution & Accountability\nGrowth mindset\nInnovation\nInclusion\nExternal focus\nSkills\nAdaptability\nData Analysis\nCommunication Skills\nCrisis Management\nProblem Solving\nTeamwork\nDecision Making\nDelegation And Direction","description_format":"text","description_chars":2383,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-03T13:35:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:5","win:early"],"computed_at":"2026-11-04T00:18:56Z"},"pay":null,"html_url":"https://alion.io/job/aramex-operations-supervisor","json_url":"https://alion.io/job/aramex-operations-supervisor.json","meta":{"generated_at":"2026-11-04T00:18:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176076},"rest":"https://alion.io/mcp/rest/get_company?id=176076"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faramex-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faramex-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faramex-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aramex-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faramex-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3682209}},{"tool":"search_jobs","arguments":{"company":"aramex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3682209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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