{"id":1579693,"url":"https://alion.io/job/aramya-customer-support-associate","title":"Customer Support Associate","company":{"id":1941190,"name":"ARAMYA","domain":"aramya.in","url":"https://alion.io/company/aramya","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":774},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-30T12:29:24Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-08T01:02:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Aramya\nOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans. Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.\nCurrent Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).\nOpening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.\nWebsite:www.aramya.in\n Our Team:https://shorturl.at/l6uYJ \nAbout the opportunity\n\nWe are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.\nThis role goes beyond managing stores - it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.\nYou will work closely with cross-functional teams and own end-to-end store performance across the region - from customer experience and SOP adherence to team productivity and inventory discipline.\nKey Roles & Responsibilities\nRespond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.\n\nGather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.\n\nUpdate internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.\n\nMonitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.\n\nCoordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.\n\nConnecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.\n\nAdhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.\n\nWork with a 6-day working schedule, week-offs on a roster basis\n\nKey Qualification & skills\n6 months to 3 years of experience in a Customer Service or Chat Support role.\n\nExcellent written communication skills in English (grammar, clarity, and tone are essential).\n\nGood typing speed with high accuracy (minimum 30-40 WPM preferred).\n\nStrong interpersonal skills with the ability to handle multiple chats simultaneously.\n\nProficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.\n\nAbility to understand customer concerns quickly and respond with clear, solution-oriented messages.\n\nAbility to turn customer dissatisfaction into a positive experience through effective written communication.","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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