{"id":1290499,"url":"https://alion.io/job/aramya-program-associate-fulfilment","title":"Program Associate - Fulfilment","company":{"id":1941190,"name":"ARAMYA","domain":"aramya.in","url":"https://alion.io/company/aramya","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1208},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-25T07:49:33Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T19:30:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Aramya\nOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.\nWe're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans.\nOur first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.\nToday, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.\nWebsite: www.aramya.in\n Our Team: https://shorturl.at/l6uYJ\nAbout the Role\nWe are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't - lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.\nKey Responsibilities\nCourier Performance Management\nTrack and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.\n\nRoot-cause service failures and drive fixes with courier partners and internal teams.\n\nOwn the escalation ladder (L1-L3) for courier-caused delays, damages, and breaches.\n\nRecoveries\nOwn end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.\n\nDrive the claims lifecycle with couriers - filing, follow-up, and CN/insurance recovery.\n\nProcess & SOPs\nBuild and refine SOPs for courier escalations, claims, and recovery tracking.\n\nAutomate claim detection and status tracking with tech/analytics support.\n\nCross-Functional Collaboration\nPartner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.\n\nWork closely with the Customer Success team to resolve courier-related customer queries on time.\n\nRepresent Aramya in courier performance reviews with data-backed accountability.\n\nKey Skills & Qualifications\n3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred)\n\nBachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentials\n\nExcellent skills in Excel/Google Sheets; working knowledge of SQL\n\nHigh ownership mindset, ability to work with ambiguity, and strong cross-team collaboration","description_format":"text","description_chars":2492,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T07:49:33Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":42,"reasons":["conf:3","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aramya-program-associate-fulfilment","json_url":"https://alion.io/job/aramya-program-associate-fulfilment.json","meta":{"generated_at":"2026-09-30T03:03:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2353,"day_limit":5000,"remaining_today":2647,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}