{"id":1770928,"url":"https://alion.io/job/arangodb-database-and-ai-support-engineer-arango","title":"Database and AI Support Engineer - Arango","company":{"id":710781,"name":"Arango","domain":"arango.ai","url":"https://alion.io/company/arango-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":236000,"period":"year","method":"global_role_seniority_cell","sample_n":1986},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"ArangoDB","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Edge AI","optional":false},{"name":"Embeddings","optional":false},{"name":"GCP","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MinIO","optional":false},{"name":"Neo4j","optional":false},{"name":"OpenShift","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-03T15:31:40Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T10:03:28Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Database and AI Support Engineer\nAbout Arango:\nArango delivers a unified, natively multimodel contextual data platform that powers AI agents, assistants, and applications with the unified, current, and trusted business context needed to reason, decide, and act at scale.\n The Arango Contextual Data Platform connects fragmented enterprise data with LLMs, copilots, and AI agents through a simplified architecture delivered out of the box. By combining graph, vector, document, key-value, and search capabilities in a single platform, Arango eliminates the complex stacks many organizations build to operationalize enterprise AI.\n Trusted by organizations including NVIDIA, HPE, the London Stock Exchange, PSI CRO, the U.S. Air Force, NIH, Siemens,Transient.AI, Matpriskollen, and Articul8, Arango helps enterprises move from AI pilots to reliable production systems faster while lowering infrastructure complexity and total cost of ownership. Arango is a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program. Learn more atarango.ai,LinkedIn, and G2.\nLocation:Only candidates in India will be considered (Remote)\n Core Competencies\nDatabase Fundamentals:Data modeling, query optimization, indexing, clustering, replication, backups, and performance tuning across document, graph, key/value, and vector databases.\nAI & RAG Knowledge:Understanding of LLMs, embeddings, vector search, retrieval-augmented generation (RAG), prompt engineering, and AI APIs.\nCloud & Infrastructure:Experience with Linux, Docker, Kubernetes, networking, and cloud platforms (AWS, Azure, or GCP).\nTroubleshooting & Diagnostics:Ability to analyze logs, identify root causes, debug complex issues, and collaborate with Engineering on product defects.\nAPIs & Scripting:Familiarity with REST APIs, JSON, authentication mechanisms, and scripting languages such as Python or Bash.\nCustomer Excellence:Strong communication, problem-solving, expectation management, and the ability to explain complex technical concepts to both technical and non-technical audiences.\nCollaboration & Documentation:Proven ability to document solutions, contribute to knowledge bases, and work cross-functionally with Product, Engineering, and Customer Success teams.\n Technical Skills\n5+ years of Support Engineering experience\n3+ years of experience working with Databases (ArangoDB, Neo4j, or similar)\nStrong experience with Kubernetes(AKS/EKS/OpenShift) and Helm\nSolid understanding of cloud infrastructure(AWS, Azure) and on-prem environments\nFamiliarity with storage systems (EBS, gp3, MinIO, S3-compatible storage)\nAbility to debug networking issues: load balancers, timeouts, service endpoints, DNS, and ingress controllers\nComfort with Linux, SSH, jump boxes, and cluster-admin workflows\nBasic scripting skills\nAbility to read and understand code \n Soft Skills\nCommunicationAbility to explain technical concepts clearly to both technical and non-technical audiences.\nBuilds trust by acknowledging the customer's situation and concerns.\nAbility to ensure the real issue is understood before troubleshooting begins.\n\nProblem solving and critical thinkingAbility to break down complex issues into manageable steps and identify root causes.\nAbility to evaluate evidence objectively \n\nCollaborationAbility to work collaboratively with Engineering, Product, QA, and other teams.\nA great team player\n\nWhat Makes Arango Special?\nAt Arango, we believe that AI is only as powerful as the data foundation. Our mission is to help organizations build AI systems that can reason, decide and act based on unified, current, and trusted business context at scale. We are helping define a new category of infrastructure: the contextual data layer for AI.\nWorking at Arango means:\nContributing to cutting-edge AI and data infrastructure\nCollaborating with experienced engineers, marketers, and product leaders\nHelping shape how enterprises build AI-powered applications\nIf you're excited about the intersection of AI, data, and social media, we’d love to hear from you.","description_format":"text","description_chars":4034,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","LLM & Generative AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-03T15:31:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.833,"p_room":0.788,"age_days":8,"expected_fill_days":9,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/arangodb-database-and-ai-support-engineer-arango","json_url":"https://alion.io/job/arangodb-database-and-ai-support-engineer-arango.json","meta":{"generated_at":"2026-10-12T18:28:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710781},"rest":"https://alion.io/mcp/rest/get_company?id=710781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farangodb-database-and-ai-support-engineer-arango"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farangodb-database-and-ai-support-engineer-arango"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farangodb-database-and-ai-support-engineer-arango"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arangodb-database-and-ai-support-engineer-arango\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farangodb-database-and-ai-support-engineer-arango"}]}