{"id":2544308,"url":"https://alion.io/job/aras-customer-success-manager","title":"Customer Success Manager","company":{"id":17315,"name":"Aras","domain":"aras.com","url":"https://alion.io/company/aras","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Andover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:22:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T23:58:07Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain.\nThe world's largest manufacturers leverage Aras Innovator to manage complex product lifecycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.\nRole Overview\nAs a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives. This role will focus on supporting large, multi-level enterprise subscribers.\nKey Responsibilities\nSubscriber Adoption:Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.\nTechnical Coaching:Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.\nEscalation Management:Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.\nRenewals & Expansion:Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.\nCross-Functional Coordination:Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.\nTool & Process Development:Contribute to the development of internal tools, templates, and processes that enhance the customer experience.\nQualifications\n5-7+ yearsof experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.\nStrong understanding of PLM, CAD, or engineering design methodologies.\nStrong technical acumen and problem solving skills.\nFamiliarity with CAD toolsand engineering design principles.\nExcellent communication and relationship-building skills.\nSkilled in managing escalations and coordinating cross-functional resolutions.\nComfortable working independently and in fast-paced, collaborative environments.\nWillingness to travel up to 25%.\nPreferred\nBackground in engineering, product development, or enterprise software implementation.\nExperience working with global teams and enterprise customers.\n***Applicants must be authorized to work in the United States\nWe were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.\nWith over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!\nCompensation for the role will be commensurate with experience. The total expected base salary range will be between $140,000-$160,000. This position is also bonus eligible.\nFlexible paid time offto recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.\nA 401(k) plan with company matchto help you invest in your future.\nRobust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.\nCompany-paid life insurance, as well as short- and long-term disability coveragefor added peace of mind.\nPlease visit our Privacy Notice and our California Consumer Privacy Act (CCPA)\nAras is an Equal Opportunity Employer.","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software"],"lifecycle":[{"event":"open","at":"2026-10-14T16:22:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":51,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/aras-customer-success-manager","json_url":"https://alion.io/job/aras-customer-success-manager.json","meta":{"generated_at":"2026-10-26T02:01:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17315},"rest":"https://alion.io/mcp/rest/get_company?id=17315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faras-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faras-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faras-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aras-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faras-customer-success-manager"}]}