{"id":2901970,"url":"https://alion.io/job/arbete-careers-relationship-manager-learning-and-development-solutions","title":"Relationship Manager - Learning and Development Solutions","company":{"id":4451037,"name":"Arbete Careers","domain":"arbetecareers.com","url":"https://alion.io/company/arbete-careers","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2146},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-20T06:41:02Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T19:22:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Our client in Educational technology is seeking a highly skilled and experienced L&D Solutions Relationship Manager to join their team at a prestigious Academy in Riyadh\nPosition Title: Relationship Manager - Learning and Development Solutions.\nLocation: Riyadh, Saudi Arabia\nIndustry: Education Technology\nExperience Required: Extensive experience (3+ years) in Learning and Development (L&D) and Education Technology solutions\nL&D & EdTech Experience 3+ years in learning solutions, digital training, or education technology.\nClient Relationship Management Strong skills in onboarding, engagement, and customer success.\n\nProject & Training Management Expertise in tracking training programs and using Asana/HubSpot.\n\nTechnical & Analytical Skills Knowledge of LMS, learning platforms, and data-driven improvements.\n\nCommunication & Business Growth Excellent negotiation skills with a focus on retention and upselling.\n\nApplicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.\nhttps://www.careers-page.com/arbete-careers/job/L8V89863\nRole Overview:\nThe Relationship Manager (RM) is responsible for managing client relationships, ensuring the successful adoption and engagement of our learning solutions. The RM acts as a strategic partner, ensuring that clients maximize the value of their investment by using our self-paced content with the company and actively participating in our learning journeys.\nThe RM will also oversee the end-to-end client journey, from onboarding to ongoing engagement, working closely with internal teams, including Sales, Training, L&D, and Technical Support.\nKey Responsibilities:\n1. Client Onboarding & Documentation\nReceive new client contracts and approvals from the Solutions Team.\nEnsure the client file is complete, including CR, VAT registration certificate, and other required documents.\nDefine the scope of services, deliverables, and expectations with the client.\nOversee the creation of trainee accounts in With the company and ensure timely access.\n2. Client Engagement & Learning Adoption\nEnsure clients are utilizing our Self-Paced (SP) contentby tracking adoption rates and providing proactive recommendations.\n\nDrive engagement in Learning Journeys, ensuring trainees complete the structured blended learning experience: \n Day 1: Online training with a live trainer (2 hours).\nDay 2-3: Self-paced content via With the company.\n Day 4: Online training with a live trainer (2 hours).\nProvide continuous guidance on best practices for integrating learning programs into the clients organizational development strategy.\n3. Internal Coordination & Project Monitoring\nUse Asana to manage projects, track progress, and align with internal teams.\nCollaborate with the Training & Development Team to ensure clients are matched with the right content and learning pathways.\nWork with the Technical Support Team to troubleshoot and resolve any access or system-related issues.\nMonitor the execution of training plans, ensuring all deliverables are met within agreed timelines.\n4. Reporting & Performance Tracking\nTrack client engagement levels with With the company and Learning Journeys.\nProvide regular reports on adoption rates, progress, and areas of improvement.\nWork closely with the Solutions Team to share insights from clients that could support future sales and renewals.\n5. Financial & Contractual Compliance\nCoordinate with the Finance Team for invoicing based on deliverables and agreed payment terms.\nEnsure accurate documentation of payments and follow up on outstanding balances.\n6. Client Retention & Business Growth\nBuild and maintain strong, long-term relationships with clients to ensure satisfaction and retention.\nIdentify upselling opportunities for additional training programs, Learning Journeys, or specialized content.\nAct as the first point of escalation for client concerns and ensure timely resolutions.\nRequired Skills & Qualifications:\nProven experience in account management, client relationship management, or a similar role in EduTech, SaaS, or digital training solutions.\nStrong knowledge of learning platforms, training programs, and digital education trends.\n Proficiency in HubSpot (CRM) and Asana (Project Management Tool) is a plus.\nExcellent communication, negotiation, and problem-solving skills.\nAbility to analyze client usage data and suggest improvements to enhance engagement.\nStrong project management skills to oversee implementation and training execution.\nThank you for applying for this opportunity. We appreciate your interest in the role. Please note that only shortlisted candidates will be contacted for further evaluation.","description_format":"text","description_chars":4719,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T06:41:02Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/arbete-careers-relationship-manager-learning-and-development-solutions","json_url":"https://alion.io/job/arbete-careers-relationship-manager-learning-and-development-solutions.json","meta":{"generated_at":"2026-10-28T20:40:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451037},"rest":"https://alion.io/mcp/rest/get_company?id=4451037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farbete-careers-relationship-manager-learning-and-development-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farbete-careers-relationship-manager-learning-and-development-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farbete-careers-relationship-manager-learning-and-development-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arbete-careers-relationship-manager-learning-and-development-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farbete-careers-relationship-manager-learning-and-development-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2901970}},{"tool":"search_jobs","arguments":{"company":"arbetecareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2901970},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}