{"id":1338655,"url":"https://alion.io/job/arbill-customer-success-associate","title":"Customer Success Associate","company":{"id":1761376,"name":"Arbill","domain":"arbill.com","url":"https://alion.io/company/arbill","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":317},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-03T19:40:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-01T03:42:36Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Description\nThe Customer Success Associate (CSA) will advocate for positive client experiences and will work effectively with cross departmental teams to process and manage orders, guaranteeing customer satisfaction in the delivery of products and services. The CSA will also support our Safety Advisor team, helping them to demonstrate Arbill’s value to our clients. Finally, the CSA will help us grow our business using strong writing skills to respond to Safety proposals and RFPs for product and safety services.\nJOB DUTIES\nEnter orders, returns, quotes, transfers, and other essential business transactions into our ERP system, Prophet 21. \nCompile reports using Microsoft Excel, Qlik, and Access databases to support sales projects and operational improvements. \nResearch products and services using the internet and phone to provide information and upsell to our clients. \nDraft proposals for safety services, programs, and technology offerings using Microsoft Word. \nCustomize PowerPoint presentations to highlight customer specific projects and challenges. \nUse critical thinking skills to consider problems, evaluate processes, and offer solutions. \nEvaluate and respond to RFPs for safety products and services. \nCoordinate with internal teams and vendors to address customer issues in a timely and sensitive manner. \n Participate in specific quarterly customer business reviews.\nRequirements\nExperience/Education & Knowledge, Skills & Abilities (aka Competencies), Traits:\nExperience/Education:\nMinimum 3 years' experience in a customer service setting \nKnowledge/Skills/Abilities/Traits:\nExcellent writing skills, both in email and business content creation \nPossesses a clear, concise, and friendly verbal communication style \nCritical thinking skills to consider problems, evaluate processes, and offer solutions \nAdjusts quickly to changing priorities and conditions and copes effectively with complexity and change; manages multiple priorities to meet deadlines \nExhibits passion and excitement over work; has a can-do attitude \nShows initiative by tackling problems and taking independent action, seeking out new responsibilities, acting on opportunities, and generating new ideas \nActs with a sense of urgency \nExtroverted, dynamic, people-oriented personality \nSelf-motivated with an entrepreneurial spirit \nComfortable working in a fast-paced environment \nIntermediate+ knowledge of Microsoft Office Suite - Outlook/Excel/PowerPoint/Word \nKnowledge in any ERP systems is a plus","description_format":"text","description_chars":2498,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Logistics","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-27T15:12:53Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.616,"p_room":0.45,"age_days":29,"expected_fill_days":19,"reasons":["conf:50","win:tail"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arbill-customer-success-associate","json_url":"https://alion.io/job/arbill-customer-success-associate.json","meta":{"generated_at":"2026-10-04T02:05:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2917,"day_limit":5000,"remaining_today":2083,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}