{"id":4005552,"url":"https://alion.io/job/arbin-instruments-application-engineer-software","title":"Application Engineer (Software)","company":{"id":4478969,"name":"Arbin Instruments","domain":"arbin.com","url":"https://alion.io/company/arbin-instruments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["College Station, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Battery Cyclers","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T06:54:10Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T06:54:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Title of Job\nApplication Engineer (Software)\nPosition Description\nThis position provides technical support to customers and helps end users resolve issues. The ideal candidate will bridge the gap between customer needs and engineering capabilities, providing technical expertise and support throughout both the sales and post-sales lifecycle.\nPrimary Objectives\nEnsure customers feel well supported by Arbin professionals and maintain strong customer relationships. Act as a key channel for customer feedback and system issues, ensuring feedback is collected, discussed internally, and addressed appropriately.\nKey Responsibility\nProvide engineering support for software productsUnderstand system functionality, test features, troubleshoot issues, and perform basic debugging.\n\nCollaborate with R&D and cross-functional teamsSupport product setup, release, and ongoing operations. Assist with issue identification, root cause analysis, and timely resolution.\n\nParticipate in testing and system validationInvolve in functional testing, system validation, deployment, and maintenance to ensure reliability and performance in real-world environments.\n\nSupport issue reproduction and defect resolutionAnalyze logs, reproduce issues, and collaborate with development teams to resolve software defects and improve product quality.\n\nProvide technical support to internal and external customersPerform problem diagnosis, provide usage guidance, manage issue escalation, and follow up to ensure effective resolution.\n\nMaintain technical documentationDocument common issues, solutions, and support processes to improve efficiency and knowledge sharing.\n\n Handle customer communication (phone and email)Respond to customer inquiries, summarize issues, and capture feedback clearly.\n\nAnalyze customer issues and provide solutionsCollect necessary data and logs, identify root causes, provide solutions, and escalate issues to engineering when needed.\n\nDeliver remote support and trainingProvide troubleshooting and real-time training via phone or remote access tools.\n\nPerform onsite servicesConduct system setup, calibration, troubleshooting, repair, and customer training as required.\n\nCollect and report customer feedbackGather feedback through calls, emails, and onsite visits, and summarize it for internal review and improvement.\n\n Support both sales and post-sales activitiesProvide technical support throughout the entire customer lifecycle.\n\nRequired Knowledge, Skills, and Abilities\nFamiliarity with databases and basic SQL for data querying and troubleshooting.\nStrong problem-solving skills with the ability to diagnose and resolve technical issues.\nGood communication skills and ability to collaborate with internal teams and customers.\nAbility to use tools such as multimeters, oscilloscopes, and other common equipment.\nAbility to read and write technical documentation.\nWillingness to travel up to 25% as needed.\nAbility to communicate effectively, including presenting or speaking on camera when required.\nStrong learning ability and proactive attitude.\nAbility to handle multiple tasks efficiently.\nBasic knowledge of computer networks is preferred.\nAbility to lift up to 20 lbs.\nEducation and Experience\nBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\n0+ years of experience.\nBasic software development experience, with the ability to read and debug code.\nOther Requirements\nAbility to travel domestically (coast-to-coast flights).\nValid driver’s license and ability to drive independently.\nBilingual (Mandarin and English) preferred.\nWork Environment\nOffice, lab, facility, and onsite work combined.\n\nPay Range: $60,000 - 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