{"id":3876649,"url":"https://alion.io/job/arbor-education-project-coordinator-ftc","title":"Project Coordinator (FTC)","company":{"id":430,"name":"Arbor Education","domain":"arbor-education.com","url":"https://alion.io/company/arbor-education","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true}],"status":"live","first_seen_at":"2026-11-06T16:34:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T06:28:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: Leeds, Hybrid - 2 days per week\nStarting Salary: £29,000 per year\nDuration: FTC until end of March 2027\nAbout us\nAt Arbor, we’re on a mission to transform the way schools work for the better.\nWe believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.\nOur MIS and school management tools are already making a difference in over 13,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.\nAt the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.\nAbout the role\nWe are looking for a highly organised and customer centric Project Coordinator to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. The remit and focus of the role is to oversee the onboarding of schools that are utilising our Digital Onboarding process. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a communicative and diligent person, this is the role for you.\nCore responsibilities\nManaging onboarding projects with schools moving to a Key Group MIS.\nManaging the data migration process and ensuring tasks are completed by the school on key dates.\nCreating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor.\nPrepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams. \nManaging all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. \nManaging risk, change and escalation as appropriate.\nBeing a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about moving to Arbor \nPlanning mitigation against risk and providing solution\nResponsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.\nSupporting the Programme teams with project administration\nUtilise company software systems to cleanse data and generate accurate client reports for the project & programme teams\nRequirements\nAbout you\nExperience working in either a project, customer support, admin or software background desirable\nAbility to work as a team player and willingness to get stuck in\nEffective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple \nStrong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects\nAbility to interpret data in order to understand schools needs and develop schools insights\nCapable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios\nAbility to find solutions that will deliver outcomes\nProficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard \nWillingness to travel to client sites\nBenefits\nWhat we offer\nThe chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:\nA dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!\n32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas\nLife Assurance paid out at 3x annual salary\nComprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks \nPrivate Dental Insurance with Bupa \nSalary sacrifice Pension provided by Scottish Widows\nEnhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay\n5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!\nAccess to services such as Calm and Bippit (financial wellbeing coaching) \nAll of our roles champion flexible working and we are happy to discuss what this means to you\nSocial committees that plan team, office and company wide events to bring people together and celebrate success\nDedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)\nVolunteer with a charity of your choice for a day each year\nDog friendly offices!\nInterview process\nPhone screen\n1st stage\n2nd stage\nWe are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .","description_format":"text","description_chars":5325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Dental insurance","Flexible schedule","Pet friendly","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech 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