{"id":1394368,"url":"https://alion.io/job/arbor-education-technical-operations-engineer-2","title":"Technical Operations Engineer","company":{"id":430,"name":"Arbor Education","domain":"arbor-education.com","url":"https://alion.io/company/arbor-education","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thiruvananthapuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-28T13:04:56Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T01:34:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products.\nYou will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.\nTechnical Execution & Ownership\nExecuting and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling\nTriaging migration issues effectively, resolving what you can independently and escalating with clear context when needed\nPerforming root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying lessons learned to prevent recurrence\nDefining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths\nDriving process improvements and feeding structured, prioritised requirements back to the Migration Platform team\nImproving observability (logs, dashboards, alerts) across the migration pipeline to support faster diagnosis and resolution\nManaging data integrity checks and validating successful data transfers\nOwning operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions. Adapting plans quickly when circumstances change mid-migration\nMaintaining and improving migration operational documentation, playbooks, and best practices\nEnsuring migrations meet defined SLAs and quality benchmarks, contributing to the definition of those standards\nCollaboration & Communication\nAct as the migration function’s primary liaison with Onboarding and Support teams, proactively driving communication, not waiting to be asked\nProactively flag migration risks, blockers, and timeline impacts to Onboarding teams, managing expectations and negotiating timelines when needed\nReactively partner with Support team to investigate and resolve post-migration issues, ensuring timely customer outcomes\nBuild strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed\nRun or contribute to regular cross-team syncs with Onboarding and Support teams to maintain alignment and surface issues early, asking the right questions to uncover root causes rather than just symptoms\nProvide structured, prioritised operational feedback to the Migration Platform team, acting as the voice of operations in platform decisions\nCommunicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience\nParticipate in tech talks and team-based learning, sharing knowledge and best practices\nMentorship & Leadership\nSet the bar for operational quality, reviewing others’ work and defining what ‘good’ looks like for migration operations\nMentor and guide less experienced team members in migration best practices, triage, and escalation, delivering well-structured constructive feedback that balances recognition of strengths with actionable suggestions for development\nShape team processes and operational standards, driving continuous improvement\nActively seek feedback from peers, stakeholders, and the teams you work with to continuously improve both your wn performance and operational processes\nRequirements\nExperience, Knowledge & Skills\n3+ years of professional experience\nExtensive background in operating or supporting data migration processes within production environments\nExcellent troubleshooting and debugging abilities, capable of independently analyzing issues through logs and data before seeking escalation\nThorough understanding of databases, including SQL, data validation, and integrity checks\nFamiliarity with reading and interpreting backend or scripting code such as PHP, Python, or similar languages\nExperience working with cloud platforms like AWS and Azure, along with associated operational tools\nPractical experience handling logs, monitoring systems, and observability tools\nProficient with Git-based source control systems, for example, GitHub\nDemonstrated capability to manage multiple workstreams, prioritize effectively under pressure, maintain composure, and adapt approaches when plans do not go as expected\nExperience utilizing JIRA or comparable ticketing systems within structured delivery frameworks\nStrong skills in stakeholder management and direct collaboration with customer-facing teams\nBackground in incident management or operational triage within production settings\nOutstanding written and verbal communication skills\nAwareness of customer impact during operational decisions, with empathy towards the end-user experience\nA proactive attitude, sound judgment, a sense of ownership, and a commitment to continuous improvement by learning from both achievements and setbacks\nDesirable\nExperience in SaaS environments.\nExposure to education technology, school MIS systems, or data migrations between competing platforms\nExperience working with large datasets\nUnderstanding of SLAs, operational metrics, and service reliability concepts\nExperience in high-volume or time-pressured operational environments\nBenefits\nWhat we offer\nThe chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day.\nWe also offer:\nFlexible work environment (3 days work from office)\nGroup Term Life Insurance paid out at 3x Annual CTC (Arbor India)\n32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas\nWork time: 9.30 am to 6 pm (8.5 hours only)\nCompensation - 100% fixed salary disbursement and no variable component.","description_format":"text","description_chars":6328,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-09-28T13:04:56Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":57,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arbor-education-technical-operations-engineer-2","json_url":"https://alion.io/job/arbor-education-technical-operations-engineer-2.json","meta":{"generated_at":"2026-10-01T03:02:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2504,"day_limit":5000,"remaining_today":2496,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}