{"id":3992000,"url":"https://alion.io/job/arc-hospice-hospice-intake-coordinator-2","title":"Hospice Intake Coordinator","company":{"id":668853,"name":"Arc Hospice","domain":"archospice.com","url":"https://alion.io/company/archospice","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ocala, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T18:31:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T22:01:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.\nRole Snapshot\n Position: Hospice Intake Coordinator (Care Navigator)\nFocus: Intake coordination and first-contact support for hospice referrals\nSchedule: Full-time, On-site Monday-Friday 9am-6pm\nWork Setting: In Office\nCoverage: Supports hospice referrals across Arc's service areas\nRole Summary\nThe Care Navigator serves as the first point of contact for patients, families, and referral partners seeking hospice care, guiding them through the initial steps with clarity and compassion. This role supports timely access to care by coordinating referral information, scheduling next steps, and maintaining accurate records in a fast-paced call center environment. Through attentive coordination and clear communication, the Care Navigator helps ensure smooth, respectful transitions into hospice services for patients and families.\nOverview\nThe Care Navigator manages the initial stages of new hospice referrals across Arc Hospice & Palliative Care’s multi-state service area. This role is the first point of contact for patients, families, loved ones, and referral sources seeking hospice care. The Care Navigator collects and verifies referral documentation, explains hospice services, verifies insurance, coordinates scheduling with field staff, and ensures timely and compassionate transitions into care. The role requires strong communication and technical skills, attention to detail, and the ability to thrive in a fast-paced, metrics-driven call center environment.\nKey Responsibilities\nResponds to inquiries and manages initial communications with patients, family members, loved ones, and referral sources regarding hospice services.\nExplains hospice philosophy and services clearly and compassionately to those initiating or exploring care.\nCollects, verifies, and organizes necessary referral documentation, including demographic data, physician orders, and relevant clinical records.\nVerifies insurance coverage and benefits; identifies and flags any issues that may require follow-up with referral sources or internal team members.\nSchedules assessments, visits, and services in coordination with clinical and business development teams, based on urgency and patient/family needs.\nMaintains accurate, up-to-date records in electronic systems including the electronic medical record (EMR) and referral tracking tools.\nCoordinates closely with intake nurses, admissions staff, and interdisciplinary teams to support seamless transitions into care.\nHandles follow up work on pending referrals, missing documentation, and incomplete charts to prevent delays and ensure regulatory readiness.\nConducts basic chart audits as part of internal compliance and quality improvement efforts.\nMeets departmental performance expectations and key performance indicators (KPIs), including timeliness, data accuracy, and service quality.\nParticipates in regular team meetings, shift handoffs, or case discussions as required.\nPerforms other duties as assigned\nQualifications\nHigh school diploma or equivalent required; associate’s degree or healthcare-related coursework preferred.\nMinimum of 2 years of experience in a healthcare call center, hospice intake, patient scheduling, or related role required.\nExperience in a KPI-driven call center environment is strongly preferred.\nDemonstrated proficiency with electronic medical records, Microsoft Office applications, and call-handling software.\nExcellent verbal and written communication skills, with the ability to handle emotionally sensitive conversations professionally and empathetically.\nHighly organized with strong attention to detail and the ability to manage multiple tasks under time constraints.\nDemonstrated ability to work independently and collaboratively within a fast-paced, service-oriented team.\nBilingual English/Spanish preferred\nThe compensation range for this position is shown below and reflects the expected pay range for the role. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices.\nFinal pay is determined based on factors such as experience, licensure, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.\nCompensation\n$23—$25 USD\nArc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.","description_format":"text","description_chars":4718,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospice & Palliative Care"],"lifecycle":[{"event":"open","at":"2026-11-09T23:46:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/arc-hospice-hospice-intake-coordinator-2","json_url":"https://alion.io/job/arc-hospice-hospice-intake-coordinator-2.json","meta":{"generated_at":"2026-11-13T00:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668853},"rest":"https://alion.io/mcp/rest/get_company?id=668853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farc-hospice-hospice-intake-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farc-hospice-hospice-intake-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farc-hospice-hospice-intake-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arc-hospice-hospice-intake-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farc-hospice-hospice-intake-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992000}},{"tool":"search_jobs","arguments":{"company":"archospice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992000},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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