{"id":1310167,"url":"https://alion.io/job/arc-intelligence-customer-success-manager","title":"Customer Success Manager","company":{"id":2273305,"name":"ARC Intelligence","domain":"arc-intelligence.de","url":"https://alion.io/company/arc-intelligence","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-21T09:33:20Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-15T00:56:30Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":115},"description":"ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations.\nWe help finance teams manage planning, forecasting, reporting, consolidation, and performance management across complex corporate structures through a single intelligent platform. By combining financial data, operational workflows, and AI, we enable organizations to automate processes, increase transparency, and make faster, better decisions.\nOur vision is to become the AI-native ERP system for process-heavy corporations. We are starting with finance and building toward a future where AI-powered software automates enterprise workflows.\nAufgaben\nWhat You'll Do\nLead technical onboarding and implementation for customers.\n\nBecome a trusted advisor for finance leaders and operational teams.\n\nConfigure customer environments and support ERP, accounting, and financial system integrations.\n\nWork closely with Engineering to troubleshoot technical issues and prioritize product improvements.\n\nBuild implementation playbooks, onboarding guides, and technical documentation.\n\nAnalyze customer usage and proactively drive adoption.\n\nTranslate customer requirements into product feedback for Product and Engineering.\n\nConduct customer training sessions and executive business reviews.\n\nSupport proof-of-concepts and technical product demonstrations alongside the GTM team.\n\nBuild scalable customer success processes as the company grows.\n\nQualifikation\nExperience\nGerman native is a must\n\n2-6 years in Technical Customer Success, Solutions Engineering, Implementation Consulting, Technical Account Management, or Solution Architecture.\n\nExperience with B2B SaaS products.\n\nExperience working with enterprise or mid-market customers.\n\nBackground in fintech, ERP, finance software, AI, or data platforms is highly desirable.\n\nTechnical Skills\nComfortable working with APIs, integrations, and JSON.\n\nExperience troubleshooting technical implementations.\n\nUnderstanding of ERP or accounting systems (SAP, Microsoft Dynamics, Business Central, Oracle NetSuite, DATEV, etc.).\n\nBasic SQL knowledge is a plus.\n\nFamiliarity with AI-powered software and modern SaaS architectures.\n\nAbility to communicate technical concepts to non-technical stakeholders.\n\nMindset\nCustomer-obsessed and highly proactive.\n\nStrong analytical and problem-solving skills.\n\nComfortable working in ambiguity within an early-stage startup.\n\nExcellent communication skills in English (German is a strong plus).\n\nEntrepreneurial mindset with a desire to build rather than maintain.\n\nBenefits\nJoin an early-stage AI startup defining the future of enterprise finance.\n\nHigh ownership from day one with direct collaboration alongside the founders.\n\nShape the Customer Success organization and influence product direction.\n\nCompetitive compensation and meaningful equity.\n\nCool office in Berlin.\n\nModern AI-first technology stack.\n\nOpportunity to work with cutting-edge enterprise AI products and international customers.\n\nClear career progression into Customer Success Leadership, Solutions Engineering, or Product.","description_format":"text","description_chars":3063,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All 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