{"id":3267907,"url":"https://alion.io/job/arcade-solutions-support-specialist","title":"Support Specialist","company":{"id":1944108,"name":"arcade solutions","domain":"arcade.ch","url":"https://alion.io/company/arcade-ch","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucerne, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-26T06:56:35Z","employer_posted_date":null,"last_verified_at":"2026-10-26T06:56:35Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Zur Verstärkung unseres Service Desks suchen wir eine erfahrene und verlässliche Persönlichkeit als Support Specialist, die sich fachlich und persönlich weiterentwickeln will.\n\n Das bewegst du bei uns:\n Du unterstützt unsere Kunden als erste Anlaufstelle bei technischen Anliegen per Telefon und Ticketing.\n Im Schichtbetrieb stellst du die Erreichbarkeit von 07.00 bis 18.00 Uhr sicher.\n Du erfasst und bearbeitest Anfragen und Störungen, erkennst Kundenbedürfnisse und entwickelst passende Lösungen.\n Bei Anfragen oder Störungen informierst du unsere Kunden laufend.\n Du koordinierst die Ticketübergabe im 1st Level sowie an den 2nd Level.\n Du pflegst und aktualisierst unsere Knowledge Base.\n\n Das bringst du mit: \n Abgeschlossene Lehre als Informatiker/in mit Fachrichtung Systemtechnik/Plattformentwicklung oder ICT-Fachperson\n Erfahrung im 1st und allenfalls im 2nd Level Support\n Sicherer Umgang mit Windows Betriebssystemen und Microsoft 365 Produkten (Outlook, OneDrive, OneNote, Standard Office Apps)\n Erfahrungen im Umgang mit Microsoft 365 Admin Konsole (Exchange, SharePoint, Teams, Azure AD)\n Grundlegendes Verständnis von Windows Server (inkl. Active Directory), Netzwerken und IT-Sicherheit\n Erfahrungen im Bereich Citrix und Veeam von Vorteil\n Sehr hohe Kundenorientierung, Freude am Kundenkontakt sowie gute Team- und Kommunikationsfähigkeit\n Hohe Belastbarkeit und Flexibilität, kombiniert mit einer strukturierten und selbständigen Arbeitsweise\n Auf Deutsch kannst Du Dich perfekt verständigen und verfügst über gute Englischkenntnisse\n\n Darauf kannst du dich freuen: \n Ein innovatives und wachsendes IT-Unternehmen mit spannennen Perspektiven und Projekten\n Eine abwechslungsreiche Tätigkeit in einem jungen Team mit ausgeprägtem Teamspirit\n Ein moderner Arbeitsplatz in der Luzerner Neustadt, nur 5 Gehminuten vom Hauptbahnhof entfernt\n 25 Ferientage sind unser Standard, bis zu 25 Extratage können dazugekauft werden\n Flexible Arbeitszeiten, frei am Geburtstag, 14 bezahlte Feiertage, gute Weiterbildungsmöglichkeiten und vieles mehr...\n\n Lust mit uns durchzustarten? \n Wir freuen uns auf deine vollständige Bewerbung an Colette Vannay, HR Assistant.\n Fragen zur Stelle? Nhat-Ha Dao, Teamleaderin Service Desk, gibt dir gerne Auskunft: +41 41 417 31 66.","description_format":"text","description_chars":2276,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-26T10:17:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["seen:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/arcade-solutions-support-specialist","json_url":"https://alion.io/job/arcade-solutions-support-specialist.json","meta":{"generated_at":"2026-10-31T21:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1944108},"rest":"https://alion.io/mcp/rest/get_company?id=1944108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcade-solutions-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcade-solutions-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcade-solutions-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcade-solutions-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcade-solutions-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3267907}},{"tool":"search_jobs","arguments":{"company":"arcade.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3267907},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}