{"id":257515,"url":"https://alion.io/job/arcadia-enterprise-implementation-manager","title":"Enterprise Implementation Manager","company":{"id":3655,"name":"Arcadia","domain":"arcadia.com","url":"https://alion.io/company/arcadia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":156000,"currency":"USD","period":"year","gross":null,"usd_annual":156000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T19:17:19Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-29T15:53:09Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":70},"description":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world - one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable-and we’re looking for passionate people to help us get there.\nFor more information, visit arcadia.io.\nWhy This Role Is Important to Arcadia\nAt Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live - including project managing new data connector builds - but the role exists to protect and grow the value the customer realizes from Arcadia's platform. EIMs proactively build the client relationship, drive adoption, resolve risk before it threatens retention, and act as the customer's trusted advisor long after go-live, ensuring customer value is clearly tracked & regularly reviewed.\nThe ideal candidate is a relationship-first operator: someone who can run a technical delivery workstream competently, but who is just as comfortable owning a client conversation, coaching a teammate, or spotting an account risk before it becomes a retention problem.\nWhat Success Looks Like\nIn 3 months\nComplete onboarding and current product and enablement certifications; build a working understanding of the platform, data model, and Arcadia's customer success playbooks. The optional Arcadia Certified Professional program is available for continued growth. Shadow tactical client touchpoints and status conversations to learn how EIMs build trust and manage expectations across a client relationship\nTake ownership of a defined workstream - for example, project managing a new data connector build - with support from your manager and technical partners\nIn 6 months\nIndependently manage cross-team workflows (data integration, configuration, connector builds) while keeping priorities visible and surfacing risk early\nLead tactical client conversations and standing touchpoints, delivering clear, timely updates that keep stakeholders aligned and confident\nProactively identify and escalate delivery or account risk, applying established playbooks to resolve issues efficiently and maintain momentum\nBegin building trusted relationships with client stakeholders, understanding their unique technical and business priorities\nContribute to Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), or steering committees for your accounts, and become fluent in maintaining account health scores in Planhat\nBuild fluency with Arcadia's customer feedback channels, including the Customer Satisfaction Score (CSAT), as part of engaging your accounts\nIn 12 months\nOwn a portfolio of enterprise accounts as the primary point of contact - coordinating delivery, connector project management, and ongoing value acceleration & account health under one roof\nDrive accountability for on-time, high-quality delivery of commitments, from new data connector implementations to platform adoption milestones\nIndependently lead recurring QBRs, EBRs, or steering committees, and own the Planhat health score and NPS trajectory for your portfolio, working toward a consistently green status\nPartner effectively with the Customer Growth and Retention (CGR) team on renewal and expansion conversations, providing account context and continuity while CGR owns the commercial process\nIdentify and document process or value improvements, contributing refinements that strengthen delivery consistency and customer outcomes\nShare lessons learned and best practices with peers, informally mentoring newer EIMs and Project Associates\nWhat You'll Be Doing\nCustomer Relationship & Trust\nOwn a portfolio of enterprise accounts, serving as the customer's primary point of contact throughout the engagement.\nLead tactical status conversations and standing project meetings, delivering clear, timely updates on progress, risk, and next steps.\nFacilitate regular touchpoints to align priorities, answer client questions, and maintain stakeholder trust.\nPrepare accurate, client-ready documentation and materials that support transparent communication.\nAccount Health & Governance\nServe as the customer's primary point of accountability for delivery outcomes and overall account health across your portfolio.\nLead recurring QBRs, EBRs, or steering committees with client leadership, tying progress to shared goals, ROI, and next steps.\nMaintain each account's health score in Planhat, incorporating usage, engagement, and other signals; own the goal of moving accounts toward a consistently green status. Contribute to your segment's (Core, Enterprise, or National) Net Promoter Score (NPS), which factors into incentive compensation at the segment level rather than by individual account.\nBuild fluency with Arcadia's customer feedback channels - including CSAT - as part of the company's growing Voice-of-Customer program.\nPartner with the CGR team on renewal and expansion conversations, providing account context, continuity, and delivery insight; CGR owns the commercial renewal and upsell process.\nProactively identify and escalate delivery and account risk; apply established playbooks to resolve issues efficiently.\nMaintain project and account momentum through consistent follow-through and clear ownership of open items.\nDrive accountability for commitments by managing dependencies and communicating progress across all workstreams.\nImplementation & Data Connector Project Management\nProject-manage new data connector builds and platform configuration workstreams from kickoff through validation and go-live.\nEnsure smooth data orchestration through configuration validation, and maintain detailed documentation of process flows and integrations.\nPartner cross-functionally with Data & Health Platform (DHP) teams and engineering to resolve data alignment issues and strengthen reporting reliability.\nCross-Functional Coordination\nManage workflows to maintain alignment and efficiency across internal teams, third parties, and the client.\nCoordinate delivery activities and track interdependencies so priorities stay visible and risks surface early.\nEnsure project team collaboration and escalate promptly if a workstream is tracking behind.\nValue Realization & Continuous Improvement\nIdentify and document process or workflow enhancements that improve customer outcomes and internal efficiency.\nContribute to continuous improvement by sharing refinements and strengthening knowledge capture across projects.\nConnect delivery and account activities to the customer's broader adoption and value-realization goals.\nCoaching & Knowledge Sharing\nShare lessons learned and best practices from client engagements with peers and newer team members.\nApply feedback to continuously refine your own skills and performance, modeling a growth mindset for the team.\nAI & Technology Fluency\nThoughtfully leverage AI and emerging technologies to improve outcomes, increase efficiency, and enhance decision-making across your portfolio - for example, in health-score analysis, QBR preparation, and account documentation.\nApply sound judgment around risk, privacy, security, and quality when using AI tools, and continuously build fluency in evolving practices.\nWhat You'll Bring\nBachelor's degree in a related field.\nAt least 3 years leading account implementation and customer success processes in software/technology, ideally in healthcare, with claims and clinical data integration experience.\nIn-depth knowledge of project management & customer success principles, tools, and methods; ability to identify and mitigate project- and account-level risk.\nExtensive healthcare industry experience, including population health and value-based care; ability to master Arcadia's solutions, client strategic context, and industry trends well enough to advise clients as a trusted partner.\nDemonstrated ability to own a portfolio of client relationships over time - not just a project - including retention-oriented communication and stakeholder management.\nWillingness and ability to travel to client sites, executive business reviews, and industry conferences - typically quarterly, with increased frequency depending on client activity and event schedules.\nWould Love for You to Have\nExcellent presentation and communication skills, including the ability to build client-ready materials in PowerPoint, Excel, and Word, and lead meetings with executive, operational, clinical, and technical stakeholders.\nExperience with customer health/success platforms (e.g., Planhat) and account health-scoring methodologies.\nExperience partnering with a growth, renewal, or account management team on commercial conversations without owning the commercial process directly.\nStrong problem-solving, interpersonal, and organizational skills.\nA team-first attitude and the ability to foster collaboration within and across project teams, including remote teams.\nExperience coaching or informally mentoring less experienced teammates.\nWhat You'll Get\nCompetitive compensation and strong benefits, including Flexible Time Off\nEmployee-driven programs and initiatives for personal and professional development.\nMembership in the talented, energized, diverse, and purpose-driven Arcadian Community\nBe a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.","description_format":"text","description_chars":9700,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-05T11:29:47Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.862,"p_room":0.44,"age_days":70,"expected_fill_days":70,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":156000,"is_top_pay":false},"html_url":"https://alion.io/job/arcadia-enterprise-implementation-manager","json_url":"https://alion.io/job/arcadia-enterprise-implementation-manager.json","meta":{"generated_at":"2026-10-29T17:16:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3655},"rest":"https://alion.io/mcp/rest/get_company?id=3655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcadia-enterprise-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcadia-enterprise-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcadia-enterprise-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcadia-enterprise-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcadia-enterprise-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":257515}},{"tool":"search_jobs","arguments":{"company":"arcadia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":257515},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}