{"id":257526,"url":"https://alion.io/job/arcadia-implementation-manager","title":"Implementation Manager","company":{"id":3655,"name":"Arcadia","domain":"arcadia.com","url":"https://alion.io/company/arcadia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2024-05-16T13:45:19Z","employer_posted_date":"2024-05-16","last_verified_at":"2026-10-28T05:21:03Z","board_verified":true,"closed_at":null,"days_open":894,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":894},"description":"Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\nWhy This Role Is Important To Arcadia\nAt Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.\nImplementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.\nThe ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.\nWhat Success Looks Like\nIn 3 months\n- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives\n- Manage components of the implementation such as integration workstreams\nIn 6 months\n- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration\n- Independently manage multiple components of the implementation, including data integration and module implementations\nIn 12 months\n- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform\n- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices\n- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation\nWhat You'll Be Doing\nRunning product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live\nEducating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy\nEstablishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status\nEscalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities\nResponsible for customer communications. Owning all standing and ad-hoc project meetings\nCoordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind\nDemonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture\nClearly communicating program/project status, issues, risks, plans, etc. to senior management\nPerforming other related duties as assigned or requested\nWhat You'll Bring\nBachelor’s degree in related field\nAt least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks\nExtensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform\nExperience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL\nWould Love for You to Have\nExcellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders\nStrong problem solving, interpersonal, and organizational skills\nTeam attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams\nWhat You'll Get\nBe a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\nA flexible, remote friendly company with personality and heart\nEmployee driven programs and initiatives for personal and professional development\nBe a member of the Arcadian and Barkadian Community\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.","description_format":"text","description_chars":5982,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Remote friendly"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-05T11:29:47Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":894,"expected_fill_days":70,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/arcadia-implementation-manager","json_url":"https://alion.io/job/arcadia-implementation-manager.json","meta":{"generated_at":"2026-10-28T07:56:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3655},"rest":"https://alion.io/mcp/rest/get_company?id=3655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcadia-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcadia-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcadia-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcadia-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcadia-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":257526}},{"tool":"search_jobs","arguments":{"company":"arcadia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":257526},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}