Account Manager - EAM

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnerships to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.

As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and you will deliver within the One EAM Team in service of our client-centric growth initiatives. This is a diverse role which covers four main areas of responsibility:

Account Ownership

You will hold overall responsibility and ownership for the strategic management of Key and Emerging accounts within the EAM Portfolio - many of these accounts will likely be within the Rail Sector. You will develop Arcadis’ relationship as a ‘Trusted Advisor’ for your accounts and maintain medium and long-term account plans focused on client-centric long-term success and growth.

You will work with both the Global Commercial Pricing Director and the Service and Support Hub (SSH) to process Licence, Hosting and Support renewals as well as managing enhancement requests associated with your specific account(s).

You will engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through to contract execution. You may also be required to develop third-party relationships to deliver to the client’s long-term strategy.

You will work with Programme / Project managers within the EAM Delivery Team to effect hand-over of new clients from delivery phase into BAU continuous improvement.

Pursuit Support

In addition to your responsibilities relating to your assigned account(s), you will participate in pursuits and bid activities. As a contributing member of a pursuit team, you will work under the direction of a pursuit lead with support from the Bid Management Office to create account-winning content and cost models.

Enhancement Request Manager

As Enhancement Request manager, you will liaise with SSH, Product Teams and other Account Managers to triage and process a wide range of enhancement requests as they are raised via the service hub across our portfolio of accounts.

You will assess the incoming requests efficiently in partnership with Product Teams and determine whether the request can be fulfilled either by product development or as a chargeable service. Having validated these with client stakeholders and internal Arcadis teams to ensure alignment of expectations, scope, schedule and cost you will develop ROM cost models and liaise with the client and account managers to produce approved proposals to service the clients’ needs.

Digital Enhancement .

This role offers the successful candidate a unique opportunity to demonstrate their Digital Automation and AI capabilities in development of process and tooling which supports our bid-winning activities. This may include (but is not limited to) development of tools to optimise lead qualification, Go/No-Go decision making and content development.

Mode

This is a client-facing role, and some UK and EU travel will be required for face-to-face meetings and attendance at industry events etc .(Typically 40% / 2 days/week).

Role accountabilities:

• Strategic account management to deliver long-term growth
• Tactical account management to achieve near-term success
• Identification and development of Growth opportunities both for Arcadis Digital Intelligence products and services but also wider Arcadis’ offerings
• Support tracking of client return on investment, KPIs and benchmarking
• Support generation of co-marketing opportunities, case studies and reference visits
• Management of Licence, Hosting and Support renewals
• Management of Enhancement Requests
• Pursuit support for existing and potential new clients

Qualifications & Experience:

The successful candidate will be able to demonstrate the following:

• Client-centric Account Management within a digital context
• Superlative interpersonal and communication skills
• Desire and ability to promote in-person meetings
• Strong commercial acumen & ability to develop compelling business cases
• Ability to develop long-term relationships and Trusted Advisor status
• Understanding of Client-centricity
• Strategic and Tactical planning
• Use of AI and other digital automation tools
• Track record for driving growth

Advantageous Qualifications & Experience:

Candidates who can contribute any of the following experience will be at an advantage:

• CSAM Certification
• Professional accreditation from a technical Institution
• Account development & long-term planning
• Technical pre-sales and ability to lead demonstrations
• Rail Industry experience
• French / German / Spanish language
• Asset Management practices and principles
• Enterprise Asset Management system implementation
• Understanding of contract documents and commercial processes

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.