{"id":2328575,"url":"https://alion.io/job/arcadis-operations-documentation-and-projects-specialist","title":"Operations Documentation and Projects Specialist","company":{"id":48386,"name":"Arcadis","domain":"arcadis.com","url":"https://alion.io/company/arcadis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":59,"open_postings":502,"ghost_share":0.484,"stale_share":0.018,"repost_share":0.785,"time_to_fill_p50_days":48,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2095},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T12:49:16Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:13:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.\nWe are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.\nRole description:\nTheOperations Documentation & Project Specialist will ensure operational efficiency and quality through accurate, standardized process documentation, and drive successful service onboarding via effective project coordination, governance and on-time delivery.\nRole accountabilities:\nService Delivery\nCreate, maintain, and regularly update clear and comprehensive standard operating procedures, process documentation, and business records to support consistent service delivery. \nAssist the Service Acceptance Lead in coordinating the onboarding of new IT support processes and tools, ensuring their smooth integration into service operations. \nSupport quality assurance activities by assisting with audits, documenting findings, and following up on process adherence actions. \nDocument onboarding procedures and update operational materials to reflect new or enhanced service capabilities. \nSupport business-as-usual and strategic activities shifting left into GSO, including operational documentation and service onboarding as the organization’s scope expands.\nOperational Excellence\n\nOrganize and manage a centralized documentation repository, ensuring records remain accurate, current, accessible, and aligned with ITIL 4 standards. \nCollaborate with process owners and service desk teams to validate, standardize, and continuously improve workflows and support documentation. \nAssist in planning and conducting quality audits to monitor process compliance and identify opportunities for improvement. \nTrack and report project deliverables, risks, dependencies, and milestones to support timely service onboarding and continuous improvement initiatives. \nCoordinate projects and support governance activities across the expanded GSO remit, maintaining appropriate control, consistency, and visibility as the scope grows.\nStakeholder Management\n\nWork closely with service desk teams, process owners, quality specialists, and the Service Acceptance Lead to gather information, confirm requirements, and coordinate activities. \nProvide stakeholders with clear and timely updates on documentation, audit findings, project deliverables, risks, and service onboarding status. \nFacilitate training and awareness sessions for new or updated processes, procedures, and service capabilities. \nPromptly escalate risks and issues that may affect documentation quality, process compliance, or project timelines. \nPartner with stakeholders across the expanded GSO scope to embed governance routines and maintain alignment across service onboarding, documentation, and operational activities.\nOperational Support and Ad hoc Responsibilities:\n\nSupport assigned operational activities, team initiatives, service improvement actions, and business priorities as required by Arcadis. Complete assigned tasks on time and contribute to initiatives that strengthen Global Service Operations delivery. \nQualifications & Experience:\nHas a Bachelors’ Degree in Business, Operations Management, or Information Technology, with at least 3 years relevant work experience (qualification in project management or an understanding of project management principles an advantage) \nMinimum of 3 years of hands-on experience supporting operational documentation, service acceptance and onboarding, project coordination, process governance, and continuous improvement initiatives within a multinational engineering, IT, BPO, or professional shared services organization. \nDemonstrated experience in supporting process improvement, service onboarding, documentation governance, and project coordination within a global organization operating in a complex business environment. \nHas previous experience working in a Shared Services Center, willing to work on a 24x7shifting schedule including weekends and holidays. \nHas excellent analytical and communication skills (written and oral) including strong negotiation and influencing skills and the ability to establish effective working relationships with a variety of people at different levels. \nDemonstrated significant collaboration capability to influence stakeholders, develop and manage processes, mitigate risks, and control quality to achieve positive outcomes. \nDemonstrated experience in successfully participating in the design/delivery of changes and/or solutions in a global company with a complex business environment. \nDemonstrate strong numerical ability & comfortable in manipulating/analyzing data with keen eye for detail and high level of accuracy \nDemonstrated flexibility and adaptability in work style to work independently to organize and prioritize demands, handle multiple complex tasks simultaneously, set and meet deadlines, and follow-through within a fast-paced environment with multiple and competing demands and be able to handle sudden changes in priorities \nHas a sound level of expertise in relevant professional disciplines, such as: IT service and support management \nPlanning & resource management principles \nProcess management \nMS Office and preferably reporting tools like Power BI \nStrong understanding with SLAs and KPIs \n\nWhy Arcadis?\nWe can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.\nYou’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.\nTogether, we can create a lasting legacy.\nJoin Arcadis. Create a Legacy.\nOur Commitment to Equality, Diversity, Inclusion & Belonging\nWe want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.","description_format":"text","description_chars":6788,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-10-12T08:14:19Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":48,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arcadis-operations-documentation-and-projects-specialist","json_url":"https://alion.io/job/arcadis-operations-documentation-and-projects-specialist.json","meta":{"generated_at":"2026-10-13T13:41:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48386},"rest":"https://alion.io/mcp/rest/get_company?id=48386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcadis-operations-documentation-and-projects-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcadis-operations-documentation-and-projects-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcadis-operations-documentation-and-projects-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcadis-operations-documentation-and-projects-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcadis-operations-documentation-and-projects-specialist"}]}