{"id":901867,"url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation-2","title":"Software Support Specialist II Technical & Automation","company":{"id":48386,"name":"Arcadis","domain":"arcadis.com","url":"https://alion.io/company/arcadis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":60,"open_postings":416,"ghost_share":0.459,"stale_share":0.024,"repost_share":0.764,"time_to_fill_p50_days":49,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines","Bengaluru, India","Hyderabad, India"],"countries":["PH","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"closed","first_seen_at":"2026-09-07T07:54:44Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-19T23:33:56Z","board_verified":false,"closed_at":"2026-10-19T23:33:56Z","days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.\nWe are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.\nRole description:\nThe Software Support Specialist II provides operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other key enterprise tools. The role helps ensure applications are available, secure, well maintained and performing effectively, while supporting changes, incidents, workorders, automation, documentation and service improvements in collaboration with platform teams, vendors, infrastructure and security colleagues.\nRole accountabilities:\nProvide operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other critical tools. \nSupport application availability, licensing, performance, monitoring, capacity planning and service continuity across server, SaaS, cloud, database and virtual desktop environments. \nCoordinate and perform technical change activities, including patching, upgrades, releases, vulnerability remediation and application lifecycle maintenance. \nSupport incident escalation, major incident recovery, problem management, root cause analysis, technical health checks and service improvement actions. \nContribute to new application reviews, service onboarding, transition readiness and environment management in partnership with platform and business stakeholders. \nSupport SSO, access governance, security hardening, compliance implementation and operational risk reduction across the application estate. \nSupport software packaging, deployment, automation, scripting, configuration management, dashboards and workflow improvements. \nProvide technical input on application readiness, laptop and virtual desktop requirements, AR/VR support considerations and solution design where required. \nWork with vendors, infrastructure, security, service desk and platform teams to resolve issues, improve support processes and maintain effective service delivery. \nMaintain technical documentation, knowledge articles, runbooks and operational information to support consistent and reliable service delivery. \nQualifications & Experience:\nDegree in Information Technology, Computer Science, Software Engineering, or a related discipline, or equivalent practical experience. \n3+ years of experience supporting enterprise applications, engineering applications, or technical operations in a global IT environment. \n2+ years of experience supporting Engineering Applications such as Autodesk, Bentley, ESRI, Bluebeam, Adobe, or similar AEC software platforms. \nExperience supporting application availability, licensing, monitoring, incident resolution, upgrades, patching, deployments, and lifecycle management. \nExperience working with cloud, SaaS, server, database, virtualization, and virtual desktop technologies in an enterprise environment. \nWorking knowledge of security, SSO, access management, vulnerability remediation, software deployment, and configuration management. \nExperience with incident management, root cause analysis, technical oubleshooting, and continuous service improvement. \nKnowledge of software licensing technologies such as FlexLM, FlexNet, Sentinel, CodeMeter, or similar solutions. \nWorking knowledge of automation and scripting tools such as PowerShell, Python, APIs, or similar technologies, with a passion for improving operational efficiency. \nAwareness of AI-enabled technologies and an interest in applying them to enhance automation, monitoring, reporting, knowledge management, and service delivery. \nStrong communication and collaboration skills, with experience working across Platform, Infrastructure, Security, Service Desk, vendor, and business teams. \nExperience creating and maintaining technical documentation, knowledge articles, runbooks, and operational procedures. \nFamiliarity with Microsoft Intune, software packaging, and deployment of Engineering Applications is desirable. \nRelevant certifications in Microsoft, Azure, Security, Automation, ITIL, Autodesk, Bentley, or related technologies are an advantage. \nWhy Arcadis?\nWe can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.\nYou’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.\nTogether, we can create a lasting legacy.\nJoin Arcadis. Create a Legacy.\nOur Commitment to Equality, Diversity, Inclusion & Belonging\nWe want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.","description_format":"text","description_chars":5692,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transport Infrastructure","Civil & Structural Engineering","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-14T11:53:48Z"},{"event":"close","at":"2026-10-19T23:33:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation-2","json_url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation-2.json","meta":{"generated_at":"2026-10-27T11:06:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48386},"rest":"https://alion.io/mcp/rest/get_company?id=48386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcadis-software-support-specialist-ii-technical-automation-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcadis-software-support-specialist-ii-technical-automation-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcadis-software-support-specialist-ii-technical-automation-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcadis-software-support-specialist-ii-technical-automation-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcadis-software-support-specialist-ii-technical-automation-2"}]}