{"id":890301,"url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation","title":"Software Support Specialist II Technical & Automation","company":{"id":48386,"name":"Arcadis","domain":"arcadis.com","url":"https://alion.io/company/arcadis","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":56,"open_postings":652,"ghost_share":0.515,"stale_share":0.015,"repost_share":0.821,"time_to_fill_p50_days":47,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":242},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Jira","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"CI/CD","optional":true},{"name":"Configuration Management","optional":true},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-09-07T07:04:26Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T10:50:43Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":15},"description":"Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.\nWe are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.\nRole description:\nThe Software Support Specialist II Automation Engineer will support Engineering Applications by developing automation & AI agents, improving operational processes, supporting platform activities, and helping deliver reliable technical solutions across global teams.\nRole accountabilities:\nBuild automation scripts, workflows and tools using PowerShell, Python, Power Platform, REST APIs and Azure services to improve Engineering Applications operations.\nAutomate repetitive support, onboarding, deployment, monitoring, reporting and governance activities to reduce manual workload and improve service consistency.\nDevelop practical AI and Copilot-enabled solutions, including assistants, knowledge workflows, data lookups and operational process automation.\nSupport and improve core Engineering Applications platforms, including automation around access, configuration, health checks, integration and lifecycle management.\nCreate and maintain integrations between Engineering Applications, business systems, ServiceNow/Jira, cloud platforms and data sources using APIs, connectors and secure data flows.\nImprove reliability through technical monitoring, alerting, dashboards, automated checks and clear operational reporting.\nSupport application modernisation, cloud adoption, platform migrations and automation of application delivery processes.\nCreate reusable automation components, templates, runbooks and technical standards for the Engineering Applications Operations team.\nTroubleshoot complex technical issues across engineering applications, integrations, cloud services and automation workflows.\nLead proof-of-concepts and small technical pilots to test new automation, AI and platform engineering opportunities.\nWork closely with global Engineering Applications teams, to deliver scalable operational improvements.\nDefine and track automation KPIs, including manual effort reduction, process cycle time, platform reliability and productivity improvements. \nQualifications & Experience:\n2+ years of hands-on experience in application engineering, automation engineering, platform operations, DevOps or enterprise application management.\nStrong scripting and automation experience with PowerShell and Python, including building reusable scripts, modules, scheduled jobs or operational tools.\nGood technical experience with Power Platform, REST APIs, Azure services, connectors, data flows and integration patterns.\nExperience working with AI/Copilot technologies, Microsoft Copilot Studio or Azure AI Services is highly desirable.\nExperience supporting SaaS, cloud and enterprise applications in an operations environment, ideally within engineering, design or project delivery platforms.\nExperience with AEC and engineering applications such as Autodesk, Bentley, Esri ArcGIS, or similar platforms is desirable.\nStrong troubleshooting skills across applications, integrations, user access, automation workflows, monitoring and platform services.\nExperience with DevOps practices, CI/CD pipelines, Git, infrastructure automation or configuration management is preferred.\nAble to work independently as a technical contributor while collaborating with global teams.\nStrong communication skills, with the ability to explain technical solutions clearly to operations, platform and business stakeholders.\nDegree level education in Information Technology, Computer Science, Software Engineering or a related discipline, or equivalent practical experience. \nSuccess Measures:\nClear reduction in manual Engineering Applications operational effort through automation and self-service.\nDelivery of practical automation workflows, scripts, dashboards, integrations and AI-enabled solutions.\nImproved platform reliability through better monitoring, alerting, automated checks and operational reporting.\nFaster onboarding, deployment and support processes for Engineering Applications.\nReusable automation components adopted by the Engineering Applications Operations team.\nMeasurable productivity, cost, quality and service improvement across global operations. \nWhy Arcadis?\nWe can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.\nYou’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.\nTogether, we can create a lasting legacy.\nJoin Arcadis. Create a Legacy.\nOur Commitment to Equality, Diversity, Inclusion & Belonging\nWe want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.","description_format":"text","description_chars":5770,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transport Infrastructure","Civil & Structural Engineering","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-14T06:38:56Z"},{"event":"close","at":"2026-09-14T10:14:08Z"},{"event":"reopen","at":"2026-09-22T13:16:13Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":1,"age_days":15,"expected_fill_days":47,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation","json_url":"https://alion.io/job/arcadis-software-support-specialist-ii-technical-automation.json","meta":{"generated_at":"2026-09-23T12:24:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}