Customer Service Representative with French
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Location
In office (Kraków)
Overview
Company
Impact
Profile match
ArcelorMittal is a world-leading steel and mining company with a presence in 60 countries and a primary focus on producing high-quality steel for the automotive, construction, household appliance, and packaging sectors. The company is actively committed to sustainable development, leading industry efforts to achieve carbon neutrality through innovative technologies like hydrogen-based steelmaking and circular economy practices. By operating an integrated supply chain that spans from iron ore mining to advanced steel distribution, it provides essential materials for the global infrastructure and manufacturing economy.
Responsibilities
- Act as the main contact for customers and manage daily communication.
- Manage the full order cycle from order entry to delivery in SAP.
- Monitor orders, shipments, stock levels, and delivery performance.
- Handle order deviations, urgent requests, and service issues.
- Cooperate with sales, supply chain, and production teams.
- Monitor customer credit limits and report risks or disputes.
- Proactively anticipate customer needs and prevent service issues.
Requirements
- Experience in customer service, logistics, or order management.
- Good knowledge of SAP and MS Office tools (especially Excel).
- Strong organizational and problem-solving skills.
- Customer-oriented mindset and attention to detail.
- Fluent in English and French.
- Ability to work in a fast-paced environment and manage priorities.
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