{"id":2564766,"url":"https://alion.io/job/archetype-strategy-customer-service-representative-bilingual-the-archetype-strategy","title":"Customer Service Representative (Bilingual) - The Archetype Strategy","company":{"id":4419025,"name":"The Archetype Strategy","domain":"archetypestrategy.com","url":"https://alion.io/company/archetypestrategy","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T21:45:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T23:29:30Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary\nWe are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The ideal candidate is fluent in English and Spanish, communicates clearly, and is comfortable working in a fast-paced environment.\nThe successful candidate must be flexible and available to work weekends as needed, including Saturday and/or Sunday shifts.\nKey Responsibilities\nProvide professional and courteous customer service in both English and Spanish.\nRespond to customer inquiries by phone, email, chat, or other communication channels.\nAssist customers with orders, accounts, billing questions, service issues, and general requests.\nResolve customer concerns efficiently while maintaining a positive customer experience.\nAccurately document customer interactions, requests, and resolutions in company systems.\nEscalate complex issues to the appropriate department or supervisor.\nFollow established customer service policies, procedures, and quality standards.\nMaintain accurate customer information and protect confidential data.\nFollow up with customers when necessary to ensure issues are fully resolved.\nMeet established performance, quality, attendance, and customer satisfaction goals.\nWork collaboratively with other departments to resolve customer issues.\nMaintain a professional and positive attitude when handling challenging situations.\nQualifications\nFluent in English and Spanish, both written and verbal.\nPrevious customer service, call center, retail, hospitality, administrative, or related experience preferred.\nExcellent verbal and written communication skills.\nStrong listening, problem-solving, and conflict-resolution abilities.\nComfortable working with computers, email, chat platforms, and customer management systems.\nStrong attention to detail and organizational skills.\nAbility to multitask and prioritize work in a fast-paced environment.\nProfessional, dependable, and customer-focused attitude.\nAbility to work independently and as part of a team.\nSchedule Requirements\nWeekend availability is required or strongly preferred.\nMust be willing to work Saturday and/or Sunday shifts based on business needs.\nSchedule may include evenings, holidays, or other non-standard hours depending on customer service coverage requirements.\nReliable attendance and punctuality are essential.\nPreferred Qualifications\n1+ year of customer service experience.\nPrevious experience in a bilingual customer service or call center environment.\nExperience with CRM, ticketing, or customer support software.\nExperience handling high-volume customer inquiries.\nExperience working with Spanish-speaking customers in a professional setting.\nKey Competencies\nBilingual communication\nCustomer service\nActive listening\nProblem solving\nConflict resolution\nProfessionalism\nPatience and empathy\nAttention to detail\nTime management\nTeamwork\nAdaptability\nWhat We Offer\nCompetitive compensation\nOpportunities for professional growth\nTraining and development\nSupportive team environment\nOpportunities for additional hours based on business needs\nComprehensive benefits package, if applicable\nEqual Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T21:45:30Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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