{"id":1857964,"url":"https://alion.io/job/archike-selida-autohellas-customer-care-supervisor","title":"Customer Care Supervisor","company":{"id":990972,"name":"Autohellas","domain":"autohellas.gr","url":"https://alion.io/company/autohellas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":92,"open_postings":70,"ghost_share":0.043,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":158,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kifissia, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-12T12:58:43Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-10-30T02:19:22Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":138},"description":"Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years. Our mission is to provide flexible, reliable and integrated mobility solutions for every need.\nAs a member of the Th. Vassilakis Group and a publicly listed company on the Athens Stock Exchange since 1999, we operate as a Group across two main pillars:\nCar rentals & leasing\nAs the exclusive franchisee of Hertz in Greece, Cyprus, Bulgaria, Romania, Serbia, Montenegro, Ukraine, Croatia, and Portugal, we offer a diverse fleet and a full range of services - from short-term rentals to long-term leasing and fleet management.\nCar imports, sales & after-sales\nWe are the exclusive importer and distributor of leading automotive brands in Greece, including HYUNDAI, KIA, SEAT, CUPRA, FIAT, JEEP, ALFA ROMEO and more. Through our Velmar brand, we provide authorized sales and after-sales services for a wide portfolio, while also expanding into the electric mobility space as importers of innovative brands like XPENG, Leapmotor, and Changan.\nWith our strong presence and commitment to sustainable mobility, Autohellas is one of the largest and most dynamic companies in the automotive sector.\nWe are looking for a Customer Care Supervisor to join our dynamic team based in Kifisia!\nJob Purpose\nThe Customer Care Supervisor is responsible for ensuring the delivery of an outstanding after-sales customer experience by leading customer service activities, overseeing the effective resolution of customer inquiries and complaints, and supporting the continuous improvement of customer satisfaction. Acting as the primary escalation point, the role ensures that customer cases are managed efficiently, professionally, and in line with company standards.\nKey Responsibilities\nSupervise and support the Customer Care team to ensure high levels of customer satisfaction and service quality.\n\nAct as the primary escalation point for complex customer inquiries, complaints, and after-sales issues.\n\nMonitor, track, and follow up on customer cases to ensure timely and effective resolution.\n\nEnsure all customer interactions are handled professionally, accurately, and in accordance with company procedures.\n\nProvide expert guidance and information regarding products, services, and automotive-related matters.\n\nAnalyze customer feedback and identify opportunities to improve customer experience and operational processes.\n\nMonitor team performance through KPIs and service standards, implementing corrective actions where necessary.\n\nCollaborate with internal departments to resolve customer issues and improve service delivery.\n\nPrepare reports and maintain accurate records of customer interactions, complaints, and resolutions.\n\nSupport administrative and operational activities related to customer care functions.\n\nFoster a customer-centric culture and promote continuous improvement initiatives within the team.\n\nQualifications & Skills\nUniversity degree in Business Administration, Customer Service Management, Marketing, or a related field.\n\nProven experience in customer service, customer care, or after-sales support, with previous supervisory experience considered an advantage.\n\nExcellent communication, interpersonal, and problem-solving skills.\n\nStrong leadership and team management abilities.\n\nCustomer-focused mindset with a strong commitment to service excellence.\n\nResults-oriented approach with the ability to achieve performance targets and KPIs.\n\nStrong organizational and time-management skills.\n\nAbility to perform effectively under pressure and manage multiple priorities.\n\nProactive, dynamic, and solution-oriented working style.\n\nTechnical background and familiarity with the automotive industry will be considered an asset.\n\nVery good command of English, both written and spoken.\n\nExcellent knowledge of Microsoft Office applications.\n\nWhat You’ll Get:\nCompetitive salary & benefits package\nAccess to our exclusive corporate portal with special discounts just for our Group people\nPrivate health insurance for peace of mind\nPension plan (depending on role/level) - planning ahead made easier\nOn-site gym & Pilates classes at our HQ - your wellness matters!\nIn-house restaurant with themed Pasta & Burger days - yes, we take lunch seriously!\nCorporate ping-pong and football tournaments\nA vibrant, fast-paced environment with ongoing learning & growth opportunities\nIf you're an energetic multitasker who thrives in a supportive and organized workspace, we’d love to meet you!\nApply now and become part of our journey.","description_format":"text","description_chars":4561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism","Online Rental Platforms","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-04T20:25:23Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.643,"p_room":0.6,"age_days":139,"expected_fill_days":158,"reasons":["conf:3","win:late","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/archike-selida-autohellas-customer-care-supervisor","json_url":"https://alion.io/job/archike-selida-autohellas-customer-care-supervisor.json","meta":{"generated_at":"2026-10-30T06:33:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":990972},"rest":"https://alion.io/mcp/rest/get_company?id=990972"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farchike-selida-autohellas-customer-care-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farchike-selida-autohellas-customer-care-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farchike-selida-autohellas-customer-care-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/archike-selida-autohellas-customer-care-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farchike-selida-autohellas-customer-care-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1857964}},{"tool":"search_jobs","arguments":{"company":"autohellas.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1857964},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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