{"id":1448125,"url":"https://alion.io/job/archilogic-technical-account-manager-enterprise-implementation-","title":"Technical Account Manager, Enterprise Implementation.","company":{"id":1888914,"name":"Archilogic","domain":"archilogic.com","url":"https://alion.io/company/archilogic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"JavaScript","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-06T01:00:05Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Full-time · Remote · Based in the Americas, North or South, within ~2 hours of US Eastern\nArchilogic is the spatial system of record for the age of AI: buildings, the world's largest asset class, become structured data every system, team, and AI agent can reach. Floor plans in CAD and PDF turn into a live, queryable spatial database, edited in the browser and versioned like code. We're already the spatial source of truth for some of the world's largest enterprises, remote-first with hubs in Zurich and the San Francisco Bay Area.\nWhy this role\nWhen an enterprise customer signs, the next few months decide whether the account thrives or churns. You own that outcome. You are the person who turns a signed contract into a customer who is genuinely successful on the platform, and who renews and expands.\nYour customers are workplace, corporate real estate, and facilities teams within some of world's largest companies: the people who run buildings. You will learn how each of them actually works, set up their account to match, teach their team until the product is part of their week, and stay close to the account as its trusted technical contact. When configuration is not enough, you build the thing that solves it yourself, with our SDK and APIs and with engineering behind you for anything deep.\nThis is a customer role with a builder's hands. If you have been the person on the account who ends up writing the script, wiring up the integration, or building the dashboard because it was faster than waiting, you will do well in this job.\nWhat you'll do\nOwn enterprise onboarding and adoption end to end:configure each customer's account around their real workflows, get their team live, and drive usage across the accounts you manage. These are your accounts and your numbers.\nRun implementations yourself:discovery, data model, account setup, go-live, and the follow-through that makes it stick.\nTeach and enable users:train facility managers, workplace teams, and IT until the product is embedded in how they work.\nBe the trusted face of Archilogic for your accounts:regular check-ins, first-line support, renewals and expansion conversations, escalating deep backend work to engineering.\nMake the data model fit how the customer actually operates,so Archilogic becomes their source of truth.\nGet hands-on with the platformwhen a customer needs more than configuration: small scripts against our APIs, and building or adapting extensions with our SDK (JavaScript/TypeScript).\nTurn recurring customer friction into roadmap signalfor product.\nSupport pre-sales conversationswith scoping and hands-on product walkthroughs when a deal needs validation.\nWhat you'll bring\n\nOwnership of enterprise customer relationships and their outcomes with a technical product. Customer success, technical account management, implementation, professional services, or solutions delivery. You can point to accounts you kept, grew, and got live, and you know your own numbers: retention, adoption, expansion, time to value. \nHands-on technical ability, at the level of someone who builds small things well:Concretely: you have written SQL against a real database, tested or configured an API integration, automated something with a script, or built a dashboard or workflow that other people then relied on. Customers will depend on what you set up, so it has to work.\nThe instinct to teach:You can make a non-technical operations person comfortable with a technical product, and hold a credible conversation with their engineers in the same day.\nJudgment and ownership:you're comfortable owning ambiguous problems on a small, remote team without leaving a mess behind.\nComfort using AI tools(Claude, Codex, MCP, agentic tooling) as part of daily work.\nNice to have\nFamiliarity with the world our customers live in is a big plus:IWMS/CAFM platforms (Tririga, Archibus, Planon, ServiceNow), CAD/BIM or floor plan data, corporate real estate or workplace operations. It's not a requirement and we'll teach you the domain, but if you already speak this language you'll be effective much faster. Tell us about it when you apply.\nExperience at a B2Enterprise SaaS platformwith an extension or SDK ecosystem.\nIf you meet most of what is above but not all of it, please apply anyway.We would rather read your application than have you screen yourself out.\nTwo things this role is not\nIt is not a software engineering job with customer calls attached. And it is not a customer success role where someone else does the technical work. The person who thrives here sits genuinely in the middle.\nLocation & eligibility (please read before applying)\nYou must be based in the Americas within ~2 hours of US Eastern time (US Eastern/Central/Mountain, Canada, Latin America). US Pacific and locations outside the Americas are outside our collaboration window.\nWe are not able to sponsor visas or work permits, now or in the future.\nCompensation is location-tiered: the range depends on where you're based, and we share it early in the process.","description_format":"text","description_chars":5019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-29T07:03:54Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.392,"p_room":0.35,"age_days":52,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/archilogic-technical-account-manager-enterprise-implementation-","json_url":"https://alion.io/job/archilogic-technical-account-manager-enterprise-implementation-.json","meta":{"generated_at":"2026-10-06T01:09:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1595,"day_limit":5000,"remaining_today":3405,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1888914},"rest":"https://alion.io/mcp/rest/get_company?id=1888914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farchilogic-technical-account-manager-enterprise-implementation-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farchilogic-technical-account-manager-enterprise-implementation-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farchilogic-technical-account-manager-enterprise-implementation-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/archilogic-technical-account-manager-enterprise-implementation-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farchilogic-technical-account-manager-enterprise-implementation-"}]}