{"id":1526896,"url":"https://alion.io/job/arcis-golf-member-relations-coordinator","title":"Member Relations Coordinator","company":{"id":1891557,"name":"Arcis Golf","domain":"arcisgolf.com","url":"https://alion.io/company/arcisgolf","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":107,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prosper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-19T11:22:26Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Club Location:\nGentle Creek Country Club - Prosper, TXArcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.\nMember Relations Coordinator\nGentle Creek Country Club | Prosper, Texas\nPosition Summary\nThe Member Relations Coordinator serves as a key ambassador for Gentle Creek Country Club and is responsible for creating exceptional experiences and meaningful connections with our members and guests.\nThis position is highly visible and member-facing, with a primary focus on member engagement, communication, onboarding, retention, club programming, and overall member satisfaction. The Member Relations Coordinator works closely with the General Manager, Membership Sales, Golf, Food & Beverage, and other department leaders to ensure a consistent, welcoming, and high-quality member experience throughout the Club.\nThe ideal candidate is personable, proactive, highly organized, detail-oriented, and genuinely passionate about hospitality and building relationships. This position requires someone who enjoys being visible and engaged with members rather than remaining primarily behind a desk.\nEssential Duties and Responsibilities\nMember Engagement & Relationships\nServe as a primary point of contact and resource for Gentle Creek members and guests.\nMaintain a visible presence throughout the Club and proactively engage with members.\nBuild genuine relationships with members by learning their preferences, interests, and needs.\nGreet, welcome, and assist members and guests with a warm, professional, and service-oriented approach.\nRespond promptly and professionally to member questions, requests, and concerns.\nProactively follow up with members to ensure concerns and requests are resolved.\nIdentify opportunities to increase member engagement, participation, and overall satisfaction.\nWork with department leaders to identify and address recurring member feedback.\nNew Member Onboarding\nCoordinate and execute the Club's new member onboarding process.\nEnsure new members receive a warm and personalized welcome to Gentle Creek.\nCoordinate new member communications, orientations, introductions, and Club resources.\nWork with appropriate departments to ensure new members understand Club amenities, services, programming, golf operations, dining, fitness, and other member benefits.\nFollow up with new members after onboarding to ensure they are becoming comfortable and engaged with the Club.\nMaintain accurate onboarding records and ensure all required steps are completed.\nMember Programming & Engagement\nAssist in developing and executing programming designed to increase member participation and engagement.\nWork with department heads to develop and maintain a unified Club lifestyle calendar.\nHelp create programs and events that encourage members to utilize the Club's golf, dining, social, fitness, and other amenities.\nMonitor participation and member response to programming and make recommendations for improvement.\nIdentify opportunities to create approachable, consistent, and engaging member experiences.\nAttend member events and functions to ensure successful execution and actively interact with members.\nMember Communications\nHelp develop and execute a consistent member communication strategy.\nPrepare and distribute member communications, including weekly emails, event announcements, calendars, newsletters, and other Club updates.\nAssist with website updates, social media content, event displays, flyers, posters, signage, and other member-facing communications.\nEnsure member communications are timely, accurate, professional, and consistent with Gentle Creek and Arcis Golf brand standards.\nHelp communicate Club initiatives, upcoming events, programs, and important information in a way that encourages member participation.\nEvent Coordination\nWork closely with Food & Beverage, Golf, Events, and other departments to coordinate member events and Club traditions.\nAssist with event planning, function sheets, event files, floor plans, menus, entertainment, décor, and other event details as needed.\nAttend events and functions to ensure proper execution and provide a strong member-facing presence.\nAssist with post-event follow-up and evaluate member feedback and participation.\nMembership Support & Retention\nSupport the Membership Sales team in creating a positive experience for prospective and current members.\nAssist with membership inquiries and direct prospective members to the appropriate team member.\nSupport retention initiatives designed to strengthen member relationships and reduce attrition.\nIdentify members who may be disengaged and communicate opportunities for re-engagement to Club leadership.\nAssist with gathering and communicating member feedback and trends.\nSupport membership-related administrative responsibilities as assigned.\nAdministrative Responsibilities\nMaintain accurate member information and records within Club systems.\nAssist with membership documentation, communications, reports, and other administrative tasks.\nMaintain organized files and calendars related to member communications, events, and onboarding.\nProtect the confidentiality of member information and Club business.\nAssist the General Manager and Club leadership with special projects and initiatives as needed.\nMember Experience Expectations\nThe Member Relations Coordinator is expected to consistently demonstrate the following:\nBe visible: Spend meaningful time throughout the Club interacting with members rather than remaining behind a desk.\nBe proactive: Look for opportunities to engage members and anticipate their needs rather than waiting for requests.\nBuild relationships: Know our members and make them feel recognized, valued, and welcomed.\nFollow through: Own requests and concerns through resolution and communicate updates when appropriate.\nCreate energy: Help generate excitement and participation around Club programs and events.\nBe approachable: Maintain a positive, professional, and welcoming demeanor with members, guests, and fellow team members.\n Represent Gentle Creek: Consistently uphold the Club's service standards, brand, mission, and values.\nQualifications\nHigh school diploma or equivalent required; college coursework or degree preferred.\n1-3 years of experience in private club, hospitality, customer service, member relations, event coordination, or a related field preferred.\nPrivate club or golf industry experience is a plus.\nExceptional interpersonal and communication skills.\nStrong written and verbal communication skills.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple priorities, projects, and deadlines.\nStrong customer service and relationship-buildingskills.\nProficiency with Microsoft Office and the ability to learn membership and club management systems.\nExperience with social media, email marketing, or digital communication platforms is preferred.\nProfessional appearance and demeanor appropriate for a private country club environment.\nMust be comfortable interacting with members, guests, and team members throughout the Club.\nAbility to work independently while also collaborating effectively with multiple departments.\nSchedule & Working Conditions\nThis is a full-time, member-facing position. The schedule will vary based on Club programming, member events, and operational needs. Evening, weekend, and holiday work will be required periodically.\nThe Member Relations Coordinator must be able to work in a fast-paced hospitality environment and maintain a positive and professional demeanor while managing multiple priorities.\nAbout Gentle Creek Country Club\nGentle Creek Country Club is a private country club in Prosper, Texas, offering members an exceptional golf, dining, social, and recreational experience. As an Arcis Golf property, Gentle Creek is committed to creating extraordinary experiences, building meaningful relationships, and delivering exceptional hospitality to our members and guests.\nWe are looking for a team member who shares that commitment and is excited to help make Gentle Creek a place where members feel known, welcomed, and connected.\nArcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nArcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.","description_format":"text","description_chars":8837,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Coupons, Deals & Cashbacks","Sporting Goods"],"lifecycle":[{"event":"open","at":"2026-09-30T14:24:09Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.399,"p_room":0.36,"age_days":40,"expected_fill_days":24,"reasons":["conf:42","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/arcis-golf-member-relations-coordinator","json_url":"https://alion.io/job/arcis-golf-member-relations-coordinator.json","meta":{"generated_at":"2026-10-21T23:39:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891557},"rest":"https://alion.io/mcp/rest/get_company?id=1891557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farcis-golf-member-relations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farcis-golf-member-relations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farcis-golf-member-relations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arcis-golf-member-relations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farcis-golf-member-relations-coordinator"}]}